Associate Systems Analyst - L2 application support (P.O.D)

Synapxe; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is looking for an L2 Ops support professional to provide technical support and enhance systems monitoring and resiliency. This role requires a diploma or degree in computer science, experience in technical support, and a strong understanding of IT service operations. Successful candidates will ensure service efficiency through diverse technical methodologies and will benefit from being part of a critical operations team providing 24/7 support.

Qualifications

• 1 to 4 years of Technical/Application Support experience.
• ITIL v3/v4 certification preferred.
• Hands-on experience in SQL queries.

Responsibilities

• Provide technical support and perform daily service health monitoring.
• Develop and maintain service operations documentation.
• Assist in investigation for user-reported issues.

Skills

Technical Support

System Monitoring

SQL

Communication

Automation

Education

Diploma or Bachelor’s Degree in Computer Science

Job description

Position Overview

The Programme.Operations.Digital (P.O.D.) division is currently hiring a L2 Ops support candidate.

Role & Responsibilities

• Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements

• The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system

• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks

• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities

• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity

• Defect fixes and resiliency related improvements

• Assist in training new Staff as well as customers on the technical side of the system and functionalities

• Assist in investigation (L1/L2 support) for user reported issues

• Able to write and comprehend complex SQL and Automation scripts

• Develop mitigating and/or preventive solutions

Requirements

• Diploma or Bachelor’s Degree in Computer Science or other highly technical, scientific discipline

• 1to 4 years of Technical / Application Support experience on multi technology platforms

• ITIL v3/v4 certification and strong service oriented experience / background preferred

• Experience in IT Service Operations preferred

• Strong Knowledge and understanding of IT industry environment and business needs

• Proven experience supporting Web / Mobile / Client based applications

• Good communication skills

• Hands on experience in SQL query

• Shift work(24*7)