Associate Systems Analyst - IT Support (Integrations Services)

Synapxe; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A technology solutions provider in Singapore is hiring a junior IT support analyst. The role involves providing technical support, managing ticketing systems like ServiceNow and Jira, and requires a degree in IT along with 2-4 years of experience in systems engineering or administration. Candidates must be confident in troubleshooting and have strong analytical skills. This position requires 24/7 support and will be based in an office environment.

Qualifications

• 2-4 years of IT Experience in Systems Engineering or Administration (Windows, Linux).
• Confident in troubleshooting issues effectively.
• High-quality service and customer satisfaction is a must.

Responsibilities

• Provide guidance and technical support as part of the integration services team.
• Learn to monitor cloud systems like AWS and Azure.
• Manage support queries through ticketing systems like ServiceNow and Jira.

Skills

Troubleshooting

Analytical skills

Problem-solving

Communication skills

Education

Degree/Diploma in Information Technology or relevant field

Tools

ServiceNow

Jira

Nutanix

VMware

Hyper-V

Job description

Position Overview

Our intergration services team is hiring a junior IT support analyst to provide guidance and technical support

Role & Responsibilities

• Virtualization Platforms: Familiarity with tools like Nutanix, VMware or Hyper-V is helpful, but you can learn on the job

• Systems Administration: Basic knowledge of Windows and Linux is mandatory

• Networking Basics: Understanding concepts like TCP/IP and firewalls is a good to have skills

• Monitoring and Maintenance: You'll learn how to monitor cloud systems (like AWS and Azure) and perform maintenance tasks as you gain experience

• Service Level Maintenance: Good to have knowledge in performing regular maintenance tasks to meet service level objectives

• Documentation: Keeping records and following guidelines is important, and you’ll learn the best practices as you go

• Ticketing Systems: Proficiency in using ticketing systems like ServiceNow and Jira is important for managing support queries and ensuring timely resolution of issues

Requirements

• 2-4 years of IT Experience (Systems Engineering, Systems Administration (windows, Linux)

• Degree/Diploma in Information Technology or relevant field

• Confident in troubleshooting

• Good analytical, problem-solving, and communication skills

• High-quality service and customer satisfaction

• Innovative, proactive, and capable of working independently while collaborating with teams

• This role requires 24/7 support, including morning, evening, night shifts, and weekend work, depending on operational needs

• The position will be based in an office environment, with occasional remote troubleshooting responsibilities for interface connectivity issues