Associate Systems Analyst - IT Support (24*7)

SYNAPXE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading technology integration firm is seeking a junior IT support analyst to join its team. This role involves providing technical support, maintaining IT services, and ensuring high levels of customer satisfaction. Candidates should have 2-4 years of IT experience and possess strong troubleshooting skills in a range of systems, including Windows and Linux. The position requires a proactive individual who can adapt to 24/7 operational needs in a dynamic office environment.

Qualifications

• 2-4 years of IT experience in Systems Engineering or Administration.
• Confident in troubleshooting with a focus on customer satisfaction.
• Ability to work independently while collaborating with teams.

Responsibilities

• Provide guidance and technical support for IT infrastructure.
• Monitor cloud systems and perform maintenance tasks.
• Use ticketing systems to manage support queries effectively.

Skills

Troubleshooting

Analytical skills

Communication skills

Customer service

Education

Diploma in Information Technology

Tools

ServiceNow

Jira

Nutanix

VMware

Hyper-V

AWS

Azure

Job description

Our integration services team is hiring a junior IT support analyst to provide guidance and technical support.

Roles and Responsibilities

1. Virtualization Platforms: Familiarity with tools like Nutanix, VMware, or Hyper-V is helpful, but you can learn on the job.
2. Systems Administration: Basic knowledge of Windows and Linux is mandatory.
3. Networking Basics: Understanding concepts like TCP/IP and firewalls is a good-to-have skill.
4. Monitoring and Maintenance: You'll learn how to monitor cloud systems (like AWS and Azure) and perform maintenance tasks as you gain experience.
5. Service Level Maintenance: Good to have knowledge in performing regular maintenance tasks to meet service level objectives.
6. Documentation: Keeping records and following guidelines is important, and you’ll learn the best practices as you go.
7. Ticketing Systems: Proficiency in using ticketing systems like ServiceNow and Jira is important for managing support queries and ensuring timely resolution of issues.

Requirements

1. 2-4 years of IT experience (Systems Engineering, Systems Administration - Windows, Linux).
2. Diploma in Information Technology or relevant field.
3. Confident in troubleshooting.
4. Good analytical, problem-solving, and communication skills.
5. High-quality service and customer satisfaction.
6. Innovative, proactive, and capable of working independently while collaborating with teams.
7. This role requires 24/7 support, including morning, evening, night shifts, and weekend work, depending on operational needs.
8. The position will be based in an office environment, with occasional remote troubleshooting responsibilities for interface connectivity issues.