Associate / Support Engineer

BEECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technical recruitment agency in Singapore seeks an Associate / Support Engineer with a strong technical background. Responsibilities include troubleshooting customer technical issues, documenting processes, and collaborating with teams. Ideal candidates have good communication skills and a customer-focused mindset, with career growth opportunities in network security.

Qualifications

• Solid understanding of computer systems and networks.
• Familiarity with TCP/IP and network security.
• Ability to perform root cause analysis.
• Strong verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Troubleshoot and resolve software or hardware issues.
• Document support processes and FAQs.
• Assist in testing new product features.

Skills

Troubleshooting methodologies

Problem-solving skills

Analytical skills

Excellent communication skills

Customer-focused mindset

Adaptability to new technologies

Documentation skills

Job description

Overview

Associate / Support Engineer

Location: Singapore

Salary: Up to $4,000 (commensurate with qualifications and experience)

We are looking for an Associate / Support Engineer to join our team. This role is ideal for candidates with a strong technical foundation, whether recent graduates or those seeking to transition into a technical support or network security role.

Responsibilities

• Respond to customer inquiries and technical issues via phone, email, chat, or ticketing system.
• Troubleshoot and resolve software, hardware, network, or application-related problems efficiently.
• Document support processes, troubleshooting guides, and FAQs to enhance team knowledge.
• Collaborate with internal teams, escalating complex issues and providing timely updates.
• Assist in testing new product features and provide feedback for product improvements.
• Support onboarding of new users, providing guidance and training on product usage.
• Adhere to service level agreements (SLAs) for response times and issue resolution.
• Continuously update technical skills and knowledge of industry trends and technologies.

Requirements

• Solid understanding of computer systems, networks, software applications, and troubleshooting methodologies.
• Familiarity with TCP/IP, OSI layers, network security, DNS, routing, switching, and common protocols.
• Strong problem-solving and analytical skills, with the ability to perform root cause analysis.
• Excellent verbal and written communication skills; able to convey technical concepts to non-technical users.
• Customer-focused mindset with patience, empathy, and professionalism.
• Team player who collaborates effectively with colleagues and cross-functional teams.
• Adaptable and quick to learn new technologies, tools, and processes.
• Strong documentation skills for clear and concise technical guides.

This role offers the opportunity to develop a career in technical support and network security, with future pathways into specialized areas such as Security Awareness, Defensive Security, or Offensive Security.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to Beecruit’s PDPA and e2i’s PDPA.