Associate Support Engineer

St. Andrew's Community Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

St. Andrew's Community Hospital is seeking an IT Support professional to provide 1st and 2nd level support to end users. This role involves managing IT assets, ensuring smooth operation of IT services, and working in a team-oriented healthcare environment.

Qualifications

• Minimum 1 year of experience in providing IT support.
• Experience in troubleshooting minor IT issues.
• Able to communicate well and maintain documentation.

Responsibilities

• Provide 1st and 2nd Level IT Support to end-users.
• Manage IT asset lifecycle including procurement and maintenance.
• Perform installation, configuration, and troubleshooting of IT equipment.

Skills

Troubleshooting

Customer Service

Team Collaboration

Interpersonal Skills

Education

Diploma in Information Technology or equivalent

Job description

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh /renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies.

Responsibilities

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Fulfil assigned support tickets in a timely manner
• Perform installation, configuration, troubleshooting and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Perform stock take, asset management & update asset records for end user computing
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Be on standby and support system maintenance activities after office-hours, if required
• Any other IT duties as assigned

Requirements

• Recognized Diploma in Information Technology or equivalent
• Minimum 1 years of experience in providing IT support to end-user computing
• Has a passion or keen interest in Healthcare or Community Services
• Strong in tracking on-hand tasks and see through to completion
• Experienced in troubleshooting minor IT issues and escalating to higher levels of IT support
• A great team player and able to work well with other team members
• Customer service oriented with strong interpersonal skills
• Able to communicate well and maintain documentation