Associate Support Engineer

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh /renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies.

Responsibilities

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Fulfil assigned support tickets in a timely manner
• Perform installation, configuration, troubleshooting and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Perform stock take, asset management & update asset records for end user computing
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Be on standby and support system maintenance activities after office-hours, if required
• Any other IT duties as assigned

Requirements

• Recognized Diploma in Information Technology or equivalent
• Minimum 1 years of experience in providing IT support to end-user computing
• Has a passion or keen interest in Healthcare or Community Services
• Strong in tracking on-hand tasks and see through to completion
• Experienced in troubleshooting minor IT issues and escalating to higher levels of IT support
• A great team player and able to work well with other team members
• Customer service oriented with strong interpersonal skills
• Able to communicate well and maintain documentation