Associate/Senior Associate, Treasures Relationship Manager, Consumer Banking Group.

DBS Bank; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DBS Bank is seeking an Associate/Senior Associate, Treasures Relationship Manager in Singapore to enhance client relationships and drive revenue growth. The role demands expertise in wealth management and a client-centric approach, catering to HNI clients with extensive financial products. Successful candidates will have a strong background in financial planning, relationship management, and customer service.

Qualifications

• 6-12 years of experience in HNI Sales / Wealth Management / Private Banking.
• Sound understanding of financial planning and wealth management products.
• AMFI / IRDAI / FEDAI certified candidates preferred.

Responsibilities

• Acquire and upgrade quality Treasures clients.
• Deliver exceptional volume and revenue performance.
• Engage customers to deepen wallet share and ensure compliance.

Skills

Relationship Management

Financial Planning

Customer Service

Market Knowledge

Compliance

Education

Graduate / Postgraduate with MBA in relevant field

Job description

Associate/Senior Associate, Treasures Relationship Manager, Consumer Banking Group

Business Function: As the leading bank in Asia, DBS Consumer Banking Group operates over 600 branches across the country. We offer a full spectrum of products including deposits (including structured solutions for NRI), investments, insurance, mortgages, credit cards, and personal loans to help our customers realize their dreams at every life stage.

Job Purpose: To deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures clients with a total relationship value >= INR 30 lakhs through need-based approaches, ensuring client coverage and product penetration via cross-sell and up-sell of DBS products and services.

Key Accountabilities:

1. Acquire and upgrade quality Treasures clients in the branch location areas.
2. Engage with existing customers to deepen wallet share through retention and growth of Total Relationship Value (TRV).
3. Achieve annual volume and revenue targets.
4. Ensure growth of savings and loan books.
5. Implement and execute product strategies through effective relationship management.
6. Develop client trust and loyalty with DBS via lifestyle and beyond banking propositions.
7. Drive and deliver exemplary customer service in the local market, upholding DBS standards.
8. Ensure compliance with internal and regulatory policies.

Job Duties:

1. Manage and grow the TRV of elite Treasures clients with AUM >= INR 10 M.
2. Conduct portfolio reviews with clients in collaboration with Wealth/Investment/Insurance specialists.
3. Maintain thorough knowledge of all products and services, continuously improving skills.
4. Resolve customer queries within the agreed TAT as per DBS customer service policy.
5. Provide market, competition, and product feedback; suggest innovations for improvements.
6. Ensure compliance and address operational risks.

Requirements:

• 6-12 years experience in HNI Sales, Wealth Management, or Private Banking.
• Strong understanding of financial planning and wealth management products in India.
• Knowledge of local market and competition.
• AMFI / IRDAI / FEDAI certification; BCSBI certification is an advantage.
• Graduate/Postgraduate with MBA in relevant field.

Core Competencies:

• Effective probing and listening skills.
• Relationship management and influencing skills.
• Self-driven, ambitious, results-oriented.
• Strong communication skills.
• Analytical skills and ability to perform under pressure.
• Customer-centric approach.

Additional Information:

Location: Kolkata, West Bengal, India

Job Type: Full-time

Job posted on April 1, 2025.