Role
This role is part of the Regional Management COO Office team that partners closely with our Group CBGO Head, senior management, and stakeholders across 7 locations to facilitate and drive management decision-making through timely provision of expense and headcount information, with value-added insights and analysis in a data-driven manner.
We are looking for a committed, proactive, and detail-oriented individual who would like to develop stakeholder management skills, gain meaningful working experiences, and grow their career at DBS Bank.
Key Responsibilities
- Scorecard Performance Monitoring
- Partner with location coordinators and management teams to track and evaluate Group CBGO scorecard performance KPIs.
- Ensure scorecard KPI assessments, write-ups, and ratings are aligned with management, business, and stakeholders.
- Strategic Planning & Management Reporting
- Collaborate with team leads and management to develop Group CBGO’s strategic plans and drive outcomes.
- Establish strong governance by analyzing data, identifying trends, and providing value-added insights to the management team in areas such as:
- Digital Adoption
- End-to-end STP landscape
- Workflow enablement rate
- Unit cost allocation
- Facilitate CBGO management preparations for senior stakeholder forums and business reviews.
This role will also be cross-trained on the following areas:
- Financial reporting (expense and headcount)
- Develop a good understanding of Expense and Headcount definitions and reporting principles in DBS Bank.
- Exercise oversight of Expense and Headcount financials across Consumer Banking Operations and Customer Centre functions in 7 locations.
- Ensure timely and accurate reporting of financial data.
- Collaborate with location coordinators, Finance, and HR to establish accurate financial forecasts and reconcile variances.
- Strategic Cost Management (SCM)
- Gain understanding of SCM definitions and reporting principles in DBS Bank.
- Partner with location coordinators and Finance to ensure timely and accurate reporting of monthly SCM forecasts on FTE resources and cost savings.
- Oversee SCM financials to ensure alignment with definitions and principles.
- Understand SCM initiatives, including computation methodology and drivers.
Requirements
- Degree holder, preferably in Accounting or Business Finance, with at least 3 years of relevant experience.
- Proficient in MS Office Suite (Excel and PowerPoint).
- Possesses a growth mindset. Proactive, detail-oriented, responsible, and a team player.
- Interest in data and analytics.
- Strong communication and interpersonal skills, capable of building rapport across diverse cultures and locations.
- Ability to work under pressure with tight deadlines.