Associate, Operations Quality Assurance (Merchant Risk/Underwriting)

Risk Hub; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Airwallex is seeking a Risk Domain QA expert to join the Quality Assurance team. You will drive risk operations programs, conduct daily QA checks, and deliver insightful monthly reports to improve processes and compliance.

The role requires 5+ years in risk management, strong regulatory knowledge, and excellent Mandarin/English communication in a fast-paced environment. This position is based in Singapore.

Qualifications

• Minimum 5 years of risk management experience in payments, financial services, or related industries.
• Deep understanding of regulatory requirements, brand risk, credit risk, fraud, and dispute management.
• At least 1–2 years of experience in process optimization.
• Previous Quality Control or Quality Assurance experience is highly desirable.
• Excellent verbal and written communication in Mandarin and English.

Responsibilities

• Conduct daily quality assurance checks on risk operations work to ensure compliance with internal standards and external regulatory requirements.
• Take ownership of risk domain QA programs, ensuring QA evaluations are completed with high productivity and precision.
• Deliver high-quality assessment results via monthly QA reports, identifying operational errors, procedural gaps, and system limitations.
• Analyze root causes of identified gaps and provide actionable solutions to address QA findings, closely monitoring the remediation process.
• Collaborate with global stakeholders across different functions to improve operational quality, procedures, and systems.
• Proactively lead or support global projects and initiatives for quality uplift.

Skills

Risk management

Quality Assurance

Process optimization

Analytical thinking

Mandarin English bilingual

Job description

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

The Opportunity

Our Quality Assurance team is dedicated to continuously enhancing operational excellence, process efficiency, and the systems underpinning our services. We are seeking a knowledgeable risk domain expert to join our team, driving advancements across risk operations programs with an ultimate goal to support a robust risk management framework.

Responsibilities：

• Conduct daily quality assurance checks on risk operations work to ensure compliance with internal standards and external regulatory requirements
• Take ownership of risk domain QA programs, ensuring QA evaluations are completed with high productivity and precision
• Deliver high-quality assessment results via monthly QA reports, identifying operational errors, procedural gaps, and system limitations
• Analyze root causes of identified gaps and provide actionable solutions to address QA findings, closely monitoring the remediation process
• Collaborate with global stakeholders across different functions to improve operational quality, procedures, and systems
• Proactively lead or support global projects and initiatives for quality uplift

Qualifications：

• Minimum 5 years of risk management experience in payments, financial services, or related industries (e.g, underwriting, merchant risk monitoring, dispute handling)
• Deep understanding of regulatory requirements, brand risk, credit risk, fraud, and dispute management
• At least 1-2 years of experience in process optimization
• Previous Quality Control or Quality Assurance experience is highly desirable
• Quick learner, self-motivated, results-oriented, and adaptable to changing priorities in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills, with the ability to interrogate data and processes and propose practical solutions
• Excellent verbal and written communication skills in both Mandarin and English

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.