Associate, Operations Quality Assurance (Merchant Risk/Underwriting)

Airwallex; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Airwallex is seeking a knowledgeable risk QA specialist to join our Quality Assurance team. You will conduct daily QA of risk operations, own QA programs, deliver monthly reports, and identify gaps with actionable improvements across global processes and systems.

The ideal candidate has 5+ years in risk management for payments or financial services, deep regulatory knowledge, and strong analytical, Mandarin and English communication skills.

Qualifications

• 5+ years in risk management for payments or financial services.
• Strong regulatory, brand, credit, fraud risk knowledge.
• Experience in process optimization.
• Quality control or QA experience desirable.

Responsibilities

• Conduct daily QA checks on risk operations to ensure regulatory compliance.
• Own QA programs, driving productivity and precision.
• Deliver monthly QA reports highlighting errors and gaps.
• Analyze root causes and propose remediation actions.
• Collaborate with global stakeholders to improve quality across processes and systems.
• Lead or support global quality uplift projects.

Skills

Risk management

QA testing

Data analysis

Regulatory knowledge

Analytical skills

English & Mandarin

Tools

QA tools

Job description

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world‑leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder‑like energy who want real impact, accelerated learning, and true ownership. You bring strong role‑related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end‑to‑end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

The Opportunity:

Our Quality Assurance team is dedicated to continuously enhancing operational excellence, process efficiency, and the systems underpinning our services. We are seeking a knowledgeable risk domain expert to join our team, driving advancements across risk operations programs with an ultimate goal to support a robust risk management framework.

Responsibilities：

• Conduct daily quality assurance checks on risk operations work to ensure compliance with internal standards and external regulatory requirements
• Take ownership of risk domain QA programs, ensuring QA evaluations are completed with high productivity and precision
• Deliver high‑quality assessment results via monthly QA reports, identifying operational errors, procedural gaps, and system limitations
• Analyze root causes of identified gaps and provide actionable solutions to address QA findings, closely monitoring the remediation process
• Collaborate with global stakeholders across different functions to improve operational quality, procedures, and systems
• Proactively lead or support global projects and initiatives for quality uplift

Qualifications：

• Minimum 5 years of risk management experience in payments, financial services, or related industries (e.g, underwriting, merchant risk monitoring, dispute handling)
• Deep understanding of regulatory requirements, brand risk, credit risk, fraud, and dispute management
• At least 1-2 years of experience in process optimization
• Previous Quality Control or Quality Assurance experience is highly desirable

• Quick learner, self‑motivated, results‑oriented, and adaptable to changing priorities in a fast‑paced, dynamic environment
• Strong analytical and problem‑solving skills, with the ability to interrogate data and processes and propose practical solutions

• Excellent verbal and written communication skills in both Mandarin and English

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.