Associate, Operations Quality Assurance (KYB/ Underwriting/ Fraud)

Airwallex; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Airwallex in Singapore is seeking a risk-domain QA expert to strengthen our risk operations program. You will own QA activities across risk domains, drive improvements, and deliver reliable assessments to support a robust risk management framework.

You will collaborate with global stakeholders, lead or support cross-functional projects, and apply data-driven analysis to identify gaps, root causes, and practical remedies, while maintaining strong Mandarin and English communication.

Qualifications

• Minimum 5 years of risk management experience in payments or financial services.
• Deep knowledge of regulatory requirements, brand risk, credit risk, fraud and dispute management.
• At least 1–2 years of experience in process optimization.
• Prior Quality Control or Quality Assurance experience is desirable.
• Strong analytical and problem-solving skills with data interrogation ability.
• Excellent verbal and written communication in Mandarin and English.

Responsibilities

• Conduct daily QA checks on risk operations to ensure compliance with internal standards and external regulatory requirements.
• Own risk domain QA programs, delivering evaluations with high productivity and precision.
• Deliver monthly QA reports identifying operational errors, gaps and system limitations.
• Analyze root causes of gaps and provide actionable solutions, monitoring remediation progress.
• Collaborate with global stakeholders to improve operational quality, procedures and systems.
• Proactively lead or support global projects for quality uplift.

Skills

Risk management

Regulatory knowledge

QA experience

Analytical skills

Bilingual Mandarin & English

Job description

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

The Opportunity:

Our Quality Assurance team is dedicated to continuously enhancing operational excellence, process efficiency, and the systems underpinning our services. We are seeking a knowledgeable risk domain expert to join our team, driving advancements across risk operations programs with an ultimate goal to support a robust risk management framework.

Responsibilities：

• Conduct daily quality assurance checks on risk operations work to ensure compliance with internal standards and external regulatory requirements

• Take ownership of risk domain QA programs, ensuring QA evaluations are completed with high productivity and precision

• Deliver high-quality assessment results via monthly QA reports, identifying operational errors, procedural gaps, and system limitations

• Analyze root causes of identified gaps and provide actionable solutions to address QA findings, closely monitoring the remediation process

• Collaborate with global stakeholders across different functions to improve operational quality, procedures, and systems

• Proactively lead or support global projects and initiatives for quality uplift

Qualifications：

• Minimum 5 years of risk management experience in payments, financial services, or related industries (e.g, underwriting, merchant risk monitoring, dispute handling)

• Deep understanding of regulatory requirements, brand risk, credit risk, fraud, and dispute management

• At least 1-2 years of experience in process optimization

• Previous Quality Control or Quality Assurance experience is highly desirable

• Quick learner, self-motivated, results-oriented, and adaptable to changing priorities in a fast‑paced, dynamic environment

• Strong analytical and problem‑solving skills, with the ability to interrogate data and processes and propose practical solutions

• Excellent verbal and written communication skills in both Mandarin and English

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.