Associate Medical Social Worker / Medical Social Worker

St. Andrew’s Nursing Home (Taman Jurong); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading nursing home in Singapore seeks a dedicated Medical Social Worker to support patients and families with social and financial issues. The role involves interviewing, liaising with healthcare professionals, and enabling access to community resources. Candidates should have a degree in Social Work and relevant experience in a healthcare setting, displaying strong interpersonal and communication skills to foster effective patient engagement.

Qualifications

• 2-3 years relevant experience in healthcare preferred.
• Good experience in social work, including counseling/assessments.
• Must have knowledge of healthcare operations and service processes.

Responsibilities

• Interview and counsel patients and families on medico-social issues.
• Liaise with agencies for patient support and financial assistance.
• Maintain computerized case records and statistics.

Skills

Interpersonal skills

Communication skills

Counseling

Teamwork

Education

Degree/Diploma in Social Work

Job description

Job Description & Requirements

The candidate will support / report to Senior Medical Social Worker / Lead of Psychosocial Spiritual Support.

Job Responsibilities

• Interview and counsel patients and their families to help them alleviate or resolve their medico-social and financial issues by:

a) Screening the social background of all new applicants and identifying potential cases that need assistance (financial and/or social)

b) Liaising with government and voluntary agencies, churches (where appropriate) when there are areas of needs

c) Seeking financial support for patients who are unable to pay for nursing home stay

• Joint consultation with medical staff, nurses, other healthcare professionals to discuss plans for total patient management. Participate in patient care conference and family conference.

• Liaise with organizations that provide services (e.g. public assistance, home Rehabilitation care services) to meet the needs of the patients and their families.

• Apply for Medifund Assistance and/or other financial assistance for cases that need such help.

• Maintain computerised case records and statistics on patients. The records kept include individuals who have been rejected by family or burnt-out cases.

• Field work involving visiting patients at wards, job placement work places, institutions, other social agencies to help patients alleviate or resolve their financial-social problems.

• Prepare social and other related reports for management and other related institutions / agencies on request by the ED/Principal MSW.

• Undertake to be well informed on government guidelines on healthcare and social services available within community as well as the latest in the field of social work.

• Initiate new support services for ex-patients and/or caregivers

• Supporting Resident’s Engagement

Others

• Initiate ACP awareness with residents and their NOKs

• Participate in internal and/or external committee/workgroup activities as well as research work as directed by Senior MSW/Lead of PSS Services

• Cover the duties of the other staff (MSW / Senior MSW) in his/her absence.

Job requirement:

• Degree /Diploma in Social Work or relevant formal qualifications from a recognized university.

• Preferably 2-3 years of relevant experience in a healthcare environment.

• Good Interpersonal and communication skills.

• Energetic, committed and enjoy working as a team.

• Has good experience in social work, including experience in counselling/Assessments

• Some knowledge of health care operations and service processes are essential, with experience in a non-profit healthcare institution being an advantage.

• Must have a clear vision and understanding of the direction that SANH is taking in response to the rapidly changing healthcare delivery models which MOH has for the lLTC - Mental Health sector to meet the changing needs in tandem with the demographic changes of the population.

• Able to work in collaboration with other professionals in the multi-disciplinary team