Associate Manager - Client Services

Infosys; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Infosys Singapore is seeking an Associate Engagement Manager to manage a portfolio of large, strategic CRL clients and drive profitability and growth. You will be part of the Account team responsible for client relationships and expanding service-lines across consumer, retail and logistics sectors.

The role emphasizes proposal development, contract negotiation support, and collaboration with procurement, legal, and multiple units to maximize value for the client and Infosys.

Qualifications

• 8+ years experience in Consulting and IT Services market.
• 6+ years experience in Account Management / Business Development in Singapore.
• Understanding of industry trends and consultative selling of outsourcing services.
• Open to travel as per business requirements.

Responsibilities

• Provide client introductions and account context to open diverse service-lines.
• Analyze opportunities in the account portfolio for senior management decisions.
• Prepare proposals and SoWs coordinating with Procurement, Legal and units.
• Support client negotiations and lead proposals within own portfolio.
• Develop the Account Plan with stakeholders and follow up on SOWs and payments.
• Handle queries and negotiations, positioning Infosys as a trusted partner.

Skills

8+ years experience

6+ years Account Management

Consulting & IT Services

Retail & CPG knowledge

Travel willingness

Education

Tertiary IT/Computer Science

Job description

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description

As an Associate Engagement Manager, you will be responsible for managing a portfolio of businesses including several large, strategic clients in the Consumer, Retail, and Logistics sector (CRL). You will be part of an Account team responsible for managing the relationship with the customer and driving profitability and growth.

Roles and Responsibilities

• Provide client introductions and account context to help efforts in the account portfolio(s) to open diverse service-lines to increase the services footprint.
• Provide analysis and ground intelligence regarding opportunities in the account portfolio to the Senior management in order to engage with the client early and strategically.
• Responsible for preparation of Proposal and SoWs for the portfolio(s) through coordinating with different stakeholders such as Procurement, Legal and with multiple units working on the proposal. Perform quantitative analysis to arrive at the win-price to demonstrate business value to the client.
• Support the Client Partner by providing a business-led view on items of contract negotiations in order to understand Infosys` position on such matters. Lead negotiations for proposals in one's own portfolio(s).
• Work with the Client Partner to develop the Account Plan in conjunction with the other stakeholders.
• Follow up with the client to sign SOWs, to release undisputed payments. Minimize revenue leakage for services delivered and enhance client satisfaction
• Handle customer queries / escalations about project executions, as well as negotiations on MSAs and SOWs. Position Infosys as a trusted, easy partner to do business with.

Skills / Competencies

• Essential: A total of 8+ experience in Consulting and IT Services market. along with Tertiary Qualification in IT/Computer Scient/related discipline
• 6+ years 'experience in Account Management / Business Development in Singapore in the Consulting & IT Services market. Prior experience of managing clients in the Retail and CPG vertical would be highly desirable.
• Understanding of relevant industry trends and developments. Ability to do consultative selling of outsourcing services and IT Solutions.
• Open to travel as per business requirements.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."

Meet Your Infy Leader Marcus Chee, from Infosys Singapore, as he shares insights into his dynamic role in business development in Southeast Asia