Associate HR Executive

ERA REALTY NETWORK PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading real estate company in Singapore is seeking an Executive, HR Associate to deliver exceptional HR support to their agents. This role involves providing frontline services, handling inquiries, and maintaining positive relationships within a fast-paced environment. Suitable candidates should have the required diploma and relevant experience in customer service, preferably in the real estate sector, along with strong communication and organizational skills.

Qualifications

• Minimum Diploma preferred.
• At least 1-2 years relevant experience in customer service, particularly in real estate.
• Proficient in MS Office applications.

Responsibilities

• Provide frontline services and admin tasks.
• Assist in real estate salespersons licensing matters.
• Handle complaints and ensure satisfactory resolution.

Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Education

Diploma

Tools

MS Office

Job description

We are on the lookout for an Executive, HR Associate to join us. This is a front-line position and will be part of the associate HR support team that acts as the first point of support for agents' HR matters

Job Responsibilities:

• Provide prompt frontline services and perform admin tasks.
• Assist in real estate salespersons licencing matters such as registration, resignations and recruitment.
• Attending to walk-in, phone and email enquiries
• Maintain proper filing and disposal of confidential documents
• Identify and assess our salespersons' need to achieve satisfaction
• Build sustainable relationships and trust with our salespersons through open and interactive communication
• Advising agents on matters such as their marketing and social media accounts
• Handle complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
• Take the extra mile to engage our salespersons, making sure they feel supported and have a positive experience at every touchpoint

Requirements:

• Minimum Diploma preferred
• At least 1-2 years of relevant working experience in customer service or front facing roles, especially in the real estate Industry
• Proficient in MS Office applications
• Strong interpersonal and communication skills
• Strong English speaking and writing skills
• Events Coordination experience would be a plus
• Any marketing or social media experience would be a plus
• A team player who fosters a cooperative work environment
• Meticulous and careful especially when dealing with sensitive data
• A people person who finds joy in interacting and assisting others

Who will thrive in this role?

• You'll be experienced in a service-oriented environment, resolving customer questions, issues and enquires is something that comes naturally to you.
• Excellent time management and communication skills
• High attention to detail