Associate, Front of House Management

HEGEN PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in mother and baby products is looking for a dedicated Front of House Associate to enhance guest experiences at their award-winning Experiential Centre. This dynamic role involves managing guest interactions, overseeing operations, and providing exceptional service while contributing to a collaborative team environment. Candidates with 3-5 years of hospitality experience and excellent communication skills are encouraged to apply to join Hegen's mission to support mothers worldwide.

Qualifications

• 3-5 years of experience in hospitality, facilities, or office management
• Mandarin-speaking ability required
• Keen eye for aesthetic design is a plus

Responsibilities

• Oversee daily Front of House operations and welcome guests.
• Manage front desk inquiries and maintain organization.
• Participate in events and gather guest feedback.

Skills

Organizational skills

Problem-solving skills

Communication skills

Interpersonal skills

Positive attitude

Adaptability

Job description

At Hegen, we redefine the parenting experience with award-winning innovations tailored for mothers and their little ones. As a trusted brand in mother and baby products, our mission is to empower mothers in their breastfeeding journey and ease the transition into parenthood through meaningful products and services. Recognized as one of Singapore’s top 10 fastest-growing companies, Hegen takes pride in creating practical solutions that combine thoughtful designs with functionality and sustainability for time-strapped parents.

About the Role

The Front of House Associate will report to the Deputy Head of Workplace Experience and will be the face of Hegen’s award-winning Experiential Centre, where every interaction with guests reflects our commitment to quality and excellence. Your role requires embodying the values of Hegen, ensuring every guest feels welcomed and prioritized. Your professionalism, creativity, and ability to anticipate guest needs will be instrumental in delivering outstanding service. We are looking for a candidate who is passionate about customer service and eager to contribute to a collaborative team environment. If you thrive in a dynamic setting and enjoy interacting with diverse individuals, we encourage you to bring your unique perspective to our team.

Responsibilities:

1. Oversee daily Front of House operations, including welcoming guests upon their arrival and providing them with a warm, engaging introduction to our centre. Your friendly demeanor and proactive approach will set the tone for their experience, making them feel valued and appreciated.

2. Manage the front desk area, greeting each visitor and addressing inquiries or requests they may have. Your role will also involve guiding guests through our offerings, ensuring they leave with a comprehensive understanding of our products and services. Clear communication is key, and you will need to possess a thorough knowledge of Hegen’s offerings to effectively inform and engage visitors.

3. Maintain the upkeep and organization of the experiential centre. A tidy and well-organized space is crucial for enhancing the overall visitor experience. Collaborate with team members to ensure that our product and specimen displays are well-maintained, promotional materials are current, and the environment is always inviting.

4. Manage interactions with guests who may have questions or concerns. Your ability to listen actively and address their needs promptly will foster a positive experience. Whether resolving a complaint or providing additional information, your responses should reflect our dedication to customer satisfaction and exceeding guest expectations.

5. Participate in various events and workshops hosted at the Experiential Centre. Support onsite activities to ensure participants have a seamless experience. Your enthusiasm for the brand and its offerings will be crucial in creating an engaging atmosphere.

6. Gather feedback from guests to continuously enhance our service standards. Be responsible for noting suggestions or comments and sharing them with the management team. This input is invaluable as it allows us to continually improve our operations and meet the evolving needs of our customers.

Requirements:

1. At least 3 to 5 years of work experience in hospitality, facilities, or office management roles.

2. Strong organizational and problem-solving skills with an exceptional eye for detail.

3. Positive and proactive team player with a can-do attitude.

4. Excellent communication and interpersonal skills.

5. Mandarin-speaking ability is mandatory due to the nature of business operations and client/stakeholder interactions.

6. Fast learner and comfortable with technology.

7. Capable of multi-tasking and adaptable under pressure.

8. Ability to thrive in a fast-paced, agile, and entrepreneurial environment.

9. Passion for local, homegrown brands is a plus.

10. A keen eye for aesthetic design and presentation is an advantage.

At Hegen, we are passionate about fostering a purpose-driven, inclusive, and collaborative work environment where every team member can thrive. We’re committed to supporting personal growth and offering opportunities for career development at every stage of your journey.

Be part of our dynamic vision to impact 100 million mothers worldwide. Apply now and embark on an exciting career journey with Hegen! You may also submit your resume and cover letter to [e-mail].