Associate Executive, Business Office (Billing)

Changi General Hospital; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospital seeks to hire for Business Office operations, focusing on billing systems and data analytics. The role requires handling financial assistance schemes, payment postings, and project initiatives aimed at operational excellence. Ideal candidates possess a diploma, 2 years of experience, and strong communication skills.

Qualifications

• Minimum 2 years of related working experience.
• Experience in healthcare will be an advantage.
• Possess good communication and interpersonal skills.

Responsibilities

• Prepare datasets for analysis.
• Participate in projects including User Acceptance Testing.
• Handle bill adjustments due to late services.

Skills

Data Analytics

Communication Skills

Interpersonal Skills

Attention to Detail

Teamwork

Education

Diploma in Business Admin / Finance or equivalent

Tools

Microsoft Office

Job description

You will perform Business Office operations in accordance with established policies, procedures and internal controls while providing support to operational partners. The Business Office areas mainly includes Account Receivables Analytics, Statistics Reporting, Systems Review and Implementation, Patient and Corporate Bill Adjustments and Claims processing, Financial Assistance Schemes, Payment Postings and Billing Enquiries. In addition, you will participate in Cluster/Dept project initiatives which will impact Hospital to achieve process efficiency and operational excellence.

Responsibilities:

• Prepare datasets for analysis
• Generate data from Billing systems e.g. for reporting of Statistics for Medifund and Accounts Receivables
• Participate in projects including the performing of User Acceptance Testing, etc
• Handle bill adjustments due to late services or change in billing arrangements
• Prepare corporate bills in accordance with pre-agreed billing arrangements
• Perform batch bills management e.g. sending daily, contact patients to verify their address and billing information
• Follow up on claims submissions (MediShield Life, MediSave and Public Sector Schemes)
• Verify and process bills for assistances under Medifund and other eligible financial assistance schemes
• Perform payment postings and bank reconciliations
• Respond promptly to billing request and enquiries
• Any other duties assigned from time to time

Requirements:

• Diploma in Business Admin / Finance or equivalent preferred
• Minimum 2 years of related working experience
• Experience in healthcare will be an advantage
• Knowledge in some Data Analytics
• Proficient in Microsoft Office applications
• Possess good communication and interpersonal skills and a growth mindset
• Good team player with the ability to build rapport
• Meticulous and observant with an eye for detail
• Able to handle complex and challenging situations