Associate Engineer, Data Centre (CNOC)

Singapore Telecommunications Limited; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A leading company in the DC industry is seeking a professional to manage operations and incidents in their data centre. The role involves ensuring infrastructure functionality, incident management, and adherence to customer service agreements, providing an opportunity to impact a fast-growing sustainability-focused sector.

Qualifications

• At least 2 years of experience in Data Centre Operations.
• Good knowledge in Data Centre Operations Best Practices.
• Possess Basic Certificate of Infocomm Technology and ITIL Foundation Level Certification.

Responsibilities

• Ensure incidents are responded to based on criticality and impact.
• Perform event monitoring for all Data Centre infrastructure.
• Manage incidents and perform root cause analysis.

Skills

Data Centre Facilities

Operations Support

Analytical skills

Communication

Problem-solving

Multi-tasking

Education

Diploma in Engineering / IT

Job description

Passionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams!

Make an Impact by

DC Centralized Network Operations Management

• Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact, and SLA

• Customer Request fulfilment and system management such as Electronic Visitation Management System

• Perform benchmarking on the system performance between all DCs and present to management.

• Based on system data collected, perform system performance matrix and translate to individual DC for efficient operational

• To ensure all IOT sensors deployed are accurate and good working condition, escalate to Technical specialists’ team for resolutions if data collected not accurate.

• Able to perform troubleshooting of network connection relating to BMS/EMS/PQMS that affected the accuracy of data collection.

• Equipped with analytic mind to read, understand and digest data collect, to provide information and recommendation for better operate the DC.

• Must be very sound with all system MOP/SOP to provide system recovery solutions.

DC Facilities Management

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function (e.g. UPS, power, temperature control, humidity, water detection sensor, etc.)

• Ensure all DC supporting infrastructure (i.e., Building Monitoring System (BMS), Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System, etc) are functioning well.

• Update and maintain all DC related documentation, including reports generation where needed

• Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.

• Coordinate maintenance and shutdowns (e.g., working with vendors for DC electrical and mechanical systems)

Incident / Change / Customer Management and other requirements

• Manage Incidents and Closure, including Root Cause Analysis on incidents

• Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance

• Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met

• Perform other duties such as access clearance, and participate in projects as required

Skills for Success

• Diploma in Engineering / IT with at least 2 years of experience in DC Operations

• Good knowledge in Data Centre Facilities and Operations Support as well as Data Centre Operations Best Practice

• Possess Basic Certificate of Infocomm Technology and ITIL Foundation Level Certification

• Team player who is also able to perform independently

• Able to multi-task and work under pressure

• Well organized and able to reschedule priorities as circumstances change

• Good communication skills (both verbal & written)

• Analytical with good problem-solving skills

• Positive attitude and Proactive