Associate Engineer (CYBERSECURITY)

TECHKNOWLEDGEY PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology solutions company in Singapore is looking for an Associate Engineer / Engineer / Senior Engineer (Engineering CYBER) to provide operational support in cybersecurity. Responsibilities include managing service requests, liaising with stakeholders, and ensuring system availability. Candidates should have a degree in IT/Computer Science/Engineering and strong knowledge of cybersecurity products like McAfee and Cisco. Fresh graduates are welcome to apply.

Qualifications

• Professional certifications in cybersecurity solutions preferred.
• Preferably with 2 years of experience. Fresh graduates are welcome to apply.

Responsibilities

• Provide timely, clear and concise information flow among all stakeholders.
• Liaise with customers and vendors in terms of issue resolution.
• Review the customer’s existing business workflows or system functionalities and provide recommendations for improvement.
• Ensure system availability through 24/7 operational support.
• Perform ad hoc troubleshooting on cybersecurity-related issues.
• Execute scheduled system preventive maintenance.
• Manage service requests and incidents to provide timely and effective resolutions.
• Work with service providers/vendors to ensure SLAs are met.
• Occasionally providing support in critical events based on rotational duties.

Skills

Operations Support

Knowledge of Windows and/or Linux

Experience with cybersecurity products

Education

Diploma/Degree in IT / Computer Science / Engineering

Tools

McAfee

Cisco

Microsoft

Thales

Job description

Job Title

Associate Engineer / Engineer / Senior Engineer (Engineering CYBER)

Education / Experience

· Diploma/Degree in IT / Computer Science / Engineering, or equivalent.

· Professional certifications in cybersecurity solutions preferred.

· Preferably with 2 years’ experience. Fresh graduates are welcome to apply.

Job Description

· Provide timely, clear and concise information flow among all stakeholders.

· Liaise with customers and vendors in terms of issue resolution.

· Review the customer’s existing business workflows or system functionalities and provide recommendations for improvement.

· Ensure system availability through 24/7 operational support.

· Perform ad hoc troubleshooting on cybersecurity-related issues, which includes fault isolation.

· Execute scheduled system preventive maintenance to ensure optimal performance.

· Manage service requests and incidents to provide timely and effective resolutions.

· Work with service providers/vendors to ensure SLAs are met.

· Occasionally providing support in critical events based on rotational duties.

Requirements

· Experience in Operations Support.

· Strong knowledge of Windows and/or Linux operating systems.

· Hands-on experience with cybersecurity products, i.e. McAfee, Cisco, Microsoft, Thales.