Associate Engineer (CNOC), Data Centre

Singtel Group; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A data centre operations leader in Singapore seeks a skilled individual to manage incidents, oversee facilities, and ensure data accuracy in a dynamic environment. The ideal candidate will have a diploma in Engineering/IT, with at least 4 years of experience in DC Operations, and possess knowledge of Data Centre Facilities. The role offers a full suite of health benefits, ongoing training, and opportunities for career growth. Shift work is required.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• At least 4 years of experience in DC Operations is essential.
• Good knowledge in Data Centre Facilities and Operations Support.
• Basic Certificate of Infocomm Technology and ITIL Foundation Level Certification needed.

Responsibilities

• Ensure incidents are responded to based on criticality and impact.
• Perform Event Monitoring for all Data Centre Facilities infrastructure.
• Manage Incidents and Closure, including Root Cause Analysis.

Skills

Diploma in Engineering / IT

4 years experience in DC Operations

Knowledge in Data Centre Facilities

ITIL Foundation Level Certification

Analytical with good problem solving skills

Team player

Positive attitude and proactive

Education

Diploma in Engineering / IT

Job description

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“Passionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams!”

Make an Impact by

DC Centralized Network Operations Management

• Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact, and SLA
• Customer Request fulfilment and system management such as Electronic Visitation Management System
• Perform benchmarking on the system performance between all DCs and present to management.
• Based on system data collected, perform system performance matrix and translate to individual DC for efficient operational
• To ensure all IOT sensors deployed are accurate and good working condition, escalate to Technical specialists’ team for resolutions if data collected not accurate.
• Able to perform troubleshooting of network connection relating to BMS/EMS/PQMS that affected the accuracy of data collection.
• Equipped with analytic mind to read, understand and digest data collect, to provide information and recommendation for better operate the DC.
• Must be very sound with all system MOP/SOP to provide system recovery solutions.

DC Facilities Management

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function (e.g. UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all DC supporting infrastructure (i.e., Building Monitoring System (BMS), Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System, etc) are functioning well.
• Update and maintain all DC related documentation, including reports generation where needed
• Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
• Coordinate maintenance and shutdowns (e.g., working with vendors for DC electrical and mechanical systems)

Incident / Change / Customer Management and other requirements

• Manage Incidents and Closure, including Root Cause Analysis on incidents
• Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
• Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
• Perform other duties such as access clearance, and participate in projects as required

Skills for Success

• Diploma in Engineering / IT with at least 4 years of experience in DC Operations
• Good knowledge in Data Centre Facilities and Operations Support as well as Data Centre Operations Best Practice
• Possess Basic Certificate of Infocomm Technology and ITIL Foundation Level Certification
• Team player who is also able to perform independently
• Able to multi-task and work under pressure
• Well organized and able to reschedule priorities as circumstances change
• Analytical with good problem solving skills
• Positive attitude and Proactive

Work Location: DC West - Jurong

Shift role: 12 hours rotational shift

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

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