Associate Engineer (CNOC), Data Centre

Singtel Group; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company at the forefront of the data centre industry, focusing on sustainability, connectivity, and AI. As an Associate Engineer in Data Centre Operations, you'll play a vital role in ensuring seamless operations while gaining invaluable experience in a fast-growing sector. Your responsibilities will include incident management, facilities oversight, and customer support, all within a collaborative environment that encourages innovation and growth. If you're passionate about technology and ready to make a real impact, this is the perfect opportunity for you to co-create the future with dynamic teams.

Benefits

Health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• Diploma holders in relevant fields or 5 years experience in DC operations.
• General knowledge of data center infrastructure and systems.

Responsibilities

• Manage incidents and ensure adherence to service level agreements.
• Perform event monitoring and coordinate maintenance activities.

Skills

Electrical & Electronics

Computer & Communications Engineering

Information & Digital Technologies

Data Center Infrastructure Knowledge

Problem Solving Skills

Communication Skills

Team Player

Organizational Skills

Education

Diploma in Electrical & Electronics

Technical Education (e.g. ITE)

Tools

Electronic Visitation Management System

Environment Monitoring System (EMS)

Access Control Systems

Job description

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Associate Engineer , Data Centre (Location: Tuas /DC West/Kim Chuan)

Passionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams!

Make an Impact by

DC Operations Management

• Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
• Lead BCP exercise and be the 1st level incident responder.
• Customer Request fulfilment and system management such as Electronic Visitation Management System
• Remote Hand support for – media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP
• Manage equipment movement, asset tagging, labelling and tracking
• Perform shift duty to support 24x7 DC Operations

DC Facilities Management

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
• Update and maintain all DC related documentation, including reports generation where needed
• Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
• Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
• Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems)

Incident / Change / Customer Management and other requirements

• Manage Incidents and Closure, including Root Cause Analysis on incidents
• Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
• Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
• Perform other duties such as access clearance, and participate in projects as required

Skills for Success

• Diploma Holders in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies. Alternatively, you have Technical education (e.g. ITE) with relevant 5 year working experience managing 24x7 DC Operations
• General technical and functional knowledge of data center infrastructure to include electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
• Good communication and people management skills.
• Team player who is also able to perform independently
• Well organized and able to reschedule priorities as circumstances change
• Analytical with good problem solving skills
• Positive attitude and Proactive

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

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