Associate, End User Services Engineer

AIA Hong Kong and Macau; Singapore; On-site; USD 50,000 - 75,000; Full time

Job summary

AIA Hong Kong and Macau seeks an Associate, End User Services Engineer to deliver high-quality technology support for Amplify Health Asia. This role is crucial for enhancing user satisfaction through effective technology assistance, collaboration, and streamlined service delivery, contributing to a healthier society through innovative digital solutions.

Qualifications

• Previous executive technologies support experience for at least 5 years.
• Strong knowledge on the front-end operation of M365 and MS Teams.
• Ability to ensure user satisfaction through accurate troubleshooting.

Responsibilities

• Provide day-to-day operations of End User Technology support.
• Deliver operational on-site and remote support for online events.
• Maintain technology support service with high end user satisfaction.

Skills

Problem solving

Effective communication

Technical training techniques

Job description

Associate, End User Services Engineer page is loaded

Associate, End User Services Engineer

Apply locations Singapore, SG-Amplify Health time type Full time posted on Posted 19 Days Ago job requisition id JR-57905

Do meaningful work with us. Every day.

At Amplify Health, we’re looking for individuals with ambition, resilience and passion for healthcare, insurance, wellness and digital technology. As a fast-growing business with the ambition of making people and communities across Asia healthier, we have exciting career opportunities available to help us achieve our vision.

What you will do

The purpose of this role is to provide day-to-day operation of End User Technology support to Amplify Health Asia employees. The scope of technology is computing, mobile and AV.

Consistent, accurate and timely technology support are critical to ensure that Amplify Health can operate as designed. The End User Technician role represents the ‘face’ of Corporate IT support for users and success in this role will help to build up a world class employee experience for our organization.

Who we are

Amplify Health Asia Pte. Limited (Amplify Health) is a leading health technology and analytics organisation, providing our customers with integrated solutions to improve outcomes for individuals and the sustainability of health systems.

We aim to be a trusted custodian of Asia's largest repository of health data, unifying financial, clinical, operational and behavioural data to empower our customers with insights that highlight opportunities to deliver better value and care outcomes.

We’ve set a bold vision

The vision for Amplify Health is to be a leading digital health technology and integrated solutions business.

Our Culture and Values

At Amplify Health, we believe in fostering a culture that embodies the spirit of Courageous Entrepreneurs. We are passionate and innovative individuals who continuously strive to push boundaries and think outside the box. We understand that calculated risks are essential for driving progress, and we view failures as valuable opportunities to learn and grow.

As Outstanding People, collaboration, learning, and growth are at the core of our values. We trust and rely on each other, working together as a unified team to achieve our goals. When success comes our way, we celebrate it as a collective achievement, and we are committed to improving and excelling together.

We firmly believe in the mantra of Discuss, Decide, Do. Listening is fundamental in our decision-making process, and we act promptly, ensuring accountability in everything we do. Simplicity is the key to our efficiency, and we get things done quickly and effectively while being guided by facts and understanding.

At the heart of our pursuits lies a Lasting Impact. We prioritize the needs of our customers, and we are crystal clear about the problems we are solving for them. Progress is our north star, and while we strive for excellence, we acknowledge that perfection is a journey, and we remain focused on delivering excellent products that make a tangible difference.

If you are a passionate and innovative individual who thrives in a collaborative environment, where courage is celebrated, and customer focus is paramount, we invite you to join our team. Together, we will shape the future with our unwavering commitment to excellence and the determination to make a lasting impact in the industry.

How you would make a difference

• Excellence in communication and monitor the level of service delivery
• Showcase level of expertise by providing satisfactory explanations and solution to executive technology questions and issues
• Keep clear records of all activities in the Technology Support team and present them to management upon request for evaluation
• Strong knowledge on the front-end operation of M365, Edge Browser / MS Teams
• Familiar with collaboration tools (MS Teams, Zoom)
• Maintain a world class services for Technology Support with high level end user satisfaction
• Take measures of user’s expectation to control all effects that may arise from user’s technology problems and complaints to avoid escalation
• Develop strategies to tackle issues to have a backup plan where a particular strategy might not be effective
• Deliver operational on-site and remote support for online events, such as large-scale video conference, online presentation, and webinars
• Maintaining and troubleshooting audio, video, lighting, and other related equipment

What you need to be successful

• Work Independently
• Previous executive technologies support experience for at least 5 years (Investment Bank or trade floor experience preferred)
• Experienced in handling executive technology request, capable in ensuring user satisfaction through accurate troubleshooting
• Attainment of objectives and adherence to deadlines and procedures of works
• Full technical capability in responsible areas
• Problem solving skills
• Effective communication skills
• Good business knowledge
• Technical training techniques

Communication Requirements:

Internal (80%)

This position will communicate with departments in Group Office, including IT, Compliance and IT Finance, etc. The position requires communicating effectively with working level people as well as department heads.

External (20%)

This position will communicate with vendors over product selection, delivering solutions, exploring solutions to meet business demand, and troubleshooting, etc.

Common Requirement

• Develop internal networks and maintain excellent relationships with colleagues across AIA
• Engage stakeholders in both Group Office and LBU effectively
• Exceptional interpersonal skills and able to gain confidence and respect of senior level executives
• Relay and gain acceptance of complex technical solutions to all types of audiences
• Listen, challenge with empathy, decide and execute
• Express complex issues and opportunities in clear and simple terms
• Excellent written and verbal communication skills in English

The above statements are intended to describe the general nature and level of work being performed by incumbent assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of incumbent so classified. Reasonable accommodations to essential functions of the job will be made if appropriate.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

ABOUT AMPLIFY HEALTH

Amplify Health is a leading health insurtech businessthat offers integrated,digital health technology and data analyticssolutions to payors, insurers, employers, and providers. We partner with all participants in the healthcare system to transform healthcare delivery and insurance. The result is a better healthcare systemand a healthier societyforall.

We have a bold vision: to make Asia healthier by creating and sharing value in health systems through best-in-class technology, data science and talent.

Healthcare is one of the fastest-changing industries today. Globally, new heath digital technology is creating opportunities to positively shape the lives of people and communities. If you’re passionate about digital tech, health and changing healthcare for the better, join us and do meaningful work, every day.