Associate Director Retail Operation Offline Business

Talentiser; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

A leading company in retail seeks an Associate Director for Retail Operations to drive strategy, enhance sales performance, and manage operations across locations. The role requires strategic leadership, operational excellence, and a customer-first approach to ensure success and alignment with growth targets.

Qualifications

• 14+ years of experience in retail sales/operations.
• Understanding of retail dynamics, operations, and visual merchandising.
• Proven skills in management and engagement.

Responsibilities

• Lead all retail sales activities and drive operations metrics.
• Implement operational policies to control costs and ensure compliance.
• Collaborate with marketing for localized initiatives to boost sales.

Skills

Conflict management

Problem-solving

Stakeholder engagement

Education

Graduate or Postgraduate degree

Job description

Associate Director Retail Operation Offline Business

Incumbent in this role will create an annual operating plan for the entire network in alignment with growth targets. They will cascade this strategy to each region and store, leading operations, visual merchandising, and inventory management for all formats (EBO + SIS).

Responsibilities:

• Responsible for direction and leadership of all retail sales activities.
• Define metrics and implement controls to drive operations, e.g., profitability by store, growth, market share, time to profitability, etc., and conduct regular reviews to meet targets.
• Implement and maintain operational policies to drive revenue, control costs, manage shrinkage, and ensure audit compliance.
• Ensure a cohesive customer experience across markets with a customer-first approach.
• Collaborate with marketing to design localized marketing plans, driving store-specific marketing initiatives for maximum sales.
• Increase sales performance through data analysis and market insights.
• Manage costs, overheads, and factors affecting profitability.
• Oversee workforce planning and organizational structure for the department.

Qualifications & Experience:

• Graduate or Postgraduate with 14+ years of experience in retail sales/operations.
• Understanding of retail dynamics, including operations, visual merchandising, buying, etc.
• Proven skills in conflict management, problem-solving, and stakeholder engagement.