Associate Director - Operations

Yuva Parivartan; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Une entreprise leader dans la gestion de la relation client cherche un Team Leader expérimenté pour superviser une équipe de 100 personnes. Le poste est basé à Bandra, Mumbai, et nécessite une expertise en stratégie de vente et en gestion de marché pour maximiser les performances. Le candidat idéal a entre 8 et 10 ans d'expérience pertinente, particulièrement dans les opérations rurales, et possède de solides compétences de leadership.

Qualifications

• 8-10 ans d'expérience, idéalement dans les opérations rurales.
• 3-4 ans en tant que leader d'équipe régional ou zonal.
• Expertise dans les systèmes et processus.

Responsibilities

• Développer et exécuter des stratégies pour atteindre les objectifs.
• Gérer, encadrer et motiver une équipe de plus de 100 personnes.
• Analyser le marché pour identifier les opportunités de croissance.

Skills

Sales Strategy

Team Leadership

Market Analysis

Customer Relationship Management

Innovation

Education

Post Graduate / MBA

Job description

Requirements:

1. Sales Strategy and Target Achievement:
   • Develop and execute strategies to meet and exceed targets.
   • Collaborate with senior management to set enrolment and livelihood goals aligned with Yuva Parivartan's objectives.
   • Use innovative approaches and performance metrics to optimize processes and improve team performance.
   • Build a robust network of third-party partnerships to expand Yuva Parivartan's reach.
2. Team Leadership and Development:
   • Manage, mentor, and motivate a team of 100+ personnel, including direct supervision of 3-4 direct reportees.
   • Foster a performance-driven culture with accountability and ethics.
   • Design and implement training programs to enhance team skills.
3. Market Analysis and Competitor Tracking:
   • Conduct market analysis to identify growth opportunities.
   • Monitor competitors and develop counter strategies.
   • Provide data-driven insights to optimize sales strategies.
4. Customer Relationship Management:
   • Build and maintain relationships with key stakeholders.
   • Address needs of students, trainers, and partners to ensure satisfaction.
   • Develop rapport with local businesses and industry bodies for potential opportunities.
5. Process and Reporting:
   • Implement reporting mechanisms to track performance and sales.
   • Ensure adherence to processes and data management tools.
   • Review performance metrics regularly and provide feedback.
6. Innovation and Growth Initiatives:
   • Propose and execute initiatives to drive growth.
   • Identify and establish partnerships through alternative channels.

Experience & Qualifications:

• Post Graduate / MBA
• 8-10 years of relevant experience, preferably in Rural Operations with FMCG / Pharma companies, with a focus on systems and processes.
• Minimum of 3-4 years as a regional or zonal team leader with 3-4 direct reports.

Position Details:

• No. of Positions: 1
• Location: Bandra, Mumbai

Job Tags: customer relationship management, relationship management

Sign-in & see how your skills match this job

Sign-in & Get noticed by top recruiters and get hired fast