Associate Director, Global Business Operations

Monks; Singapore; On-site; USD 90,000 - 100,000; Full time

Job summary

A leading company, Monks, seeks an Associate Director for Business Operations to optimize workflows, implement AI solutions, and drive operational efficiency. This strategic leadership position requires a data-driven professional with 7+ years of experience in enhancing resource management and automation solutions.

Benefits

Excellent, full coverage medical, dental, and vision insurance with employer-paid HRA

Generous PTO and 15 company-wide holidays

401k with company contribution

Paid parental leave

Work-life balance emphasizing personal well-being

Career growth in a disruptor space & entrepreneurial opportunities

Globally diverse & inclusive culture with employee resource groups

Qualifications

• 7+ years in business operations or process optimization.
• Proven ability to enhance operational efficiencies.
• Strong understanding of financial management and resource allocation.

Responsibilities

• Oversee operational workflows and enhance efficiency.
• Lead AI/Automation initiatives across teams.
• Collaborate with leadership and SMEs to optimize resource planning.

Skills

Operational Efficiency

Resource Management

Process Optimization

Stakeholder Management

Data-Driven Mindset

Job description

Associate Director, Global Business Operations

At Monks, we are dedicated to optimizing business operations through smart processes, tooling management, resource planning, and efficiency improvements. We are seeking an Associate Director, Business Operations to oversee and enhance operational workflows across our Data & Digital Media teams while leading the implementation of an AI / Automation Community.

This role is a critical business operations leadership position, ensuring that automation, tooling, and resource management strategies are aligned with financial objectives and operational excellence. You will collaborate with leadership, operations teams, and subject matter experts (SMEs) to enhance workflow efficiency, cost-effectiveness, and team performance across the organization.

Key Responsibilities

1. Operational Efficiency & Resource Management: Catalog, provide recommendations, and update best practices on resource planning and allocation, ensuring optimal efficiency across media and data operations. Optimize operational workflows by identifying inefficiencies and implementing automation solutions and process improvements. Collaborate with finance, FP&A, and business leads to align staffing and operational costs with revenue targets. Develop and implement workforce and capacity management strategies, ensuring teams have the right tools and resources for success. Establish KPIs for operational performance, tracking efficiency improvements and business impact.
2. Digital Transformation & Process Optimization: Lead tooling strategy and implementation, ensuring seamless integration of AI, automation, and enterprise platforms into operations. Manage vendor relationships and evaluate technologies that drive media and data process optimization. Partner with technology teams to ensure governance, scalability, and usability of automation solutions. Bridge business and technical needs, ensuring automation investments align with business goals. Drive change management and adoption strategies, ensuring teams effectively use new tools and automation solutions. Develop internal dashboarding to allow for company-wide use of business analytics to inform strategy and decision-making.
3. Community & Knowledge Sharing: Launch and lead the AI / Automation Community, fostering collaboration and knowledge-sharing in process and operations improvement. Identify and onboard AI/Automation SMEs within Data & Media teams to drive AI adoption. Establish and maintain a centralized knowledge base in operational strategy, cross-functional process improvements, and organizational change management; ensuring access to case studies, tools, and best practices. Maintain a two-way communication strategy, ensuring feedback loops between global operations and individual teams.
4. Strategic Leadership & Business Alignment: Serve as a key business operations leader, ensuring alignment between automation, resource planning, and financial strategy. Work closely with senior leadership to develop operational roadmaps that enhance efficiency and drive business growth. Partner with finance and operations teams to optimize cost structures and improve financial efficiency. Provide insights into staffing models, time tracking, revenue forecasting, and operational bottlenecks, ensuring data-driven decision-making. Lead initiatives that integrate AI and automation with core business operations, ensuring measurable impact.

What You Bring

• 7+ years of experience in business operations, resource management, or process optimization within a media agency, data organization, or professional services firm.
• Proven ability to optimize operational efficiencies, including staffing models, tooling strategies, and automation solutions.
• Strong understanding of business financials, including P&L management, resource allocation, and cost efficiency strategies.
• Experience in evaluating, implementing, and managing automation tools to improve operational performance.
• Exceptional stakeholder management skills, with the ability to align leadership, operations teams, and technical resources.
• A data-driven mindset, capable of identifying performance gaps, process inefficiencies, and strategic growth opportunities.

Why Join Us

At Monks, we believe in empowering teams through smart operations, leveraging AI and automation as enablers for efficiency and growth. This is an opportunity to lead business operations strategy, optimize tooling and resources, and drive meaningful impact in Data & Digital Media operations. Are you ready to shape the future of business operations in a fast-moving, tech-enabled environment? Apply today!

We are committed to diversity and inclusion, proactively designing hiring processes that promote equity and mitigate bias. We celebrate diversity and aim to build a team that reflects the communities we serve. We welcome applicants from all backgrounds who are excited to contribute to our mission.

Benefits

• Excellent, full coverage medical, dental, and vision insurance with employer-paid HRA
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance emphasizing personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
• Commitment to DEI and sustainable growth

Salary Range

$90,000 - $100,000 USD

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. We combine a range of marketing and technology services to accelerate business possibilities and redefine how brands interact with the world. Recognized for innovation, growth, and diversity, Monks is committed to building a respectful and empowering work environment for all, embracing diversity in all respects.