Associate Director, Customer Service (Relocation to HCM/Vietnam)

ev search pte. ltd.; Singapore; On-site; SGD 110,000 - 160,000; Full time

Job summary

ev search pte. ltd. is seeking a strategic leader to command a large customer service organization within the apparel manufacturing sector.

The role focuses on long-term service strategy, cross-functional collaboration, and building leadership pipelines to sustain high performance across global clients and production operations. You will drive end-to-end customer service improvements, coordinate with production, logistics, and planning teams, and ensure seamless service delivery while relocating

Qualifications

• 8–10 years of progressive customer service experience in apparel manufacturing
• Fluent in English, Mandarin Chinese and Vietnamese
• Proven ability to lead a team of 30+ in an industrial setting
• Deep knowledge of the apparel supply chain from raw materials to global logistics
• Strong strategic thinking and ability to coach other managers

Responsibilities

• Strategic Leadership: Drive long-term customer service strategies aligned with global manufacturing and end-to-end apparel supply chain objectives.
• Team Management: Lead, mentor, and structurally develop a high-performing department of approximately 30 personnel.
• Leader of Leaders: Manage and coach frontline customer service managers and team leaders to build robust leadership succession pipelines.
• Supply Chain Collaboration: Partner with production, logistics, and planning to streamline apparel manufacturing workflows.
• Cross-Border Communication: Act as the primary liaison between global clients and the production facility to ensure seamless service delivery.
• Continuous Improvement: Oversee customer experience KPIs, resolving systemic bottlenecks across the manufacturing lifecycle to boost client retention.

Skills

8–10 years experience

Trilingual English Chinese Vietnamese

Leadership 30+ team

Supply chain mastery

Executive leadership

Job description

Key Responsibilities

• Strategic Leadership: Drive long-term customer service strategies aligned with global manufacturing and end-to-end apparel supply chain objectives.
• Team Management: Lead, mentor, and structurally develop a high-performing department of approximately 30 personnel.
• Leader of Leaders: Manage and coach frontline customer service managers and team leaders to build robust leadership succession pipelines.
• Supply Chain Collaboration: Partner closely with production, logistics, and planning departments to streamline apparel manufacturing workflows.
• Cross-Border Communication: Act as the primary liaison between global clients and the production facility to ensure seamless service delivery.
• Continuous Improvement: Oversee customer experience KPIs, resolving systemic bottlenecks across the manufacturing lifecycle to boost client retention.

Job Requirements

• Relocation: Full willingness and eligibility to permanently relocate to Vietnam (factory location).
• Industry Experience: Minimum of 8–10 years of progressive customer service experience specifically within apparel manufacturing.
• Trilingual Fluency: Complete professional proficiency in spoken English, Chinese (Mandarin), and Vietnamese to communicate effectively with diverse stakeholders.
• Leadership Scale: Proven track record of managing a team size of 30+ individuals within an industrial or factory setting.
• Supply Chain Mastery: Deep operational knowledge of the entire apparel supply chain, including raw material sourcing, production timelines, and global logistics.
• Executive Presence: Strong strategic thinking capability with a demonstrated history of leading other managers ("leader of leaders").