Associate Director - Client Services, Health Solutions

Aon Life; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

A leading consulting firm is seeking a skilled Benefits Consultant to provide strategic advice on employee benefits and enhance client relations. This role demands strong analytical skills, team leadership, and the ability to manage complex client issues. Ideal candidates will have relevant experience and a degree or diploma in a related field, complemented by excellence in communication and interpersonal skills.

Qualifications

• 5 to 7 years of related experience in employee benefits.
• Knowledge of broking processes and compliance requirements.
• Ability to manage teams and client relationships effectively.

Responsibilities

• Provide consultative advice on benefits programs and market trends.
• Oversee design and management of group insurance programs.
• Build relationships with HR and C&B stakeholders.

Skills

Communication

Interpersonal skills

Analytical thinking

Client relationship management

Ability to work under pressure

Education

Degree or Diploma from a recognised university or polytechnic

Tools

MS Word

MS Excel

MS PowerPoint

Job description

What the day will look like

Consulting

• Provide regular consultative advice on benefits program strategy, plan enhancements, market trends, regulatory updates and cost management.
• Build trusted partnership with Human Resource and C&B stakeholders, understanding their business priorities, workforce needs and benefits objectives.
• Champion all client-related initiatives including (but not limited to); Aon Brokers Guide, Client Promise, Explorer, Aon Pulse, Aon Care, Wellbeing and Voluntary Benefits.
• Ensure smooth implementation of all client-related initiatives
• Champion Aon United
• Hold direct client relationship with all Corporate client's revenue >$150K

Service Delivery

• Oversee the design, placement, and renewal of group insurance programs
• Ensure high service standards through effective team leadership and operational oversight. - Support Client Service Leads / Director in driving and delivery operational excellence to achieve client retention &/or organisational outcomes.
• Concurrently work along with Client Relations Team (CRM) to develop client-related initiatives to provide a holistic approach to benefits consulting and to develop / hold client relationship within agreed scope of work.
• Execute strategies to drive client profitability and cost efficiency, such as identification of opportunities to reduce time cost or additional fee negotiation
• Maintain professional relationship with internal stakeholders including local market colleagues, regional and global teams
• Ensure strong collaboration between Client Service (CS) and the rest of the functional (eg. Broking, Claims, Flex, Admin) Teams in delivering distinctive client value
• Develops and manages client retention and/or growth strategies to ensure revenue and profitability agenda are met - Work on issues and develop conclusions to execute solutions that impact clients
• Ensure prompt payment by clients and credit control position is within acceptable range
• Act as escalation point for all clients
• Tight governance of peer review process to ensure high standards of clients deliverables and minimise incidence of error and omissions

Key Leadership Dimensions:

• Act with Integrity, Work as One, Support our Colleagues and Bring the Best to:
• Create Client Value Ensures efficient processes and quality deliverables for clients; Triages/identifies/articulates issues, addresses/resolves problems and drives win-win solutions for clients, carriers and Aon;
• Develop Teams Coaches others to present data analytics, facts and ideas in an effective way; recognizes excellent performance and provides constructive feedback in a respectful action-oriented manner;Enable Innovation Demonstrates a breadth of knowledge and experience; implements new ideas that improve team effectiveness;
• Deliver Business Results Manages client and stakeholder expectations; delivers value without compromising quality.

Skills and experience that will lead to success

• Degree or Diploma from a recognised university or polytechnic
• In-depth knowledge of the overall employee benefits program (standard and bespoke), its funding mechanism, broking processes, market segments and marketplaces
• Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS 5 to 7 years of related experience
• Accountable and ability to Lead, manage, supervise, support and provide training to others
• Ability in resolving complex client issues based on existing solutions and process Effective communicator, self-awareness and emotional intelligence
• Effective collaboration across departments and organization
• Ability to work under pressure and manage deadlines
• Positive, influencing and willing to embrace changes
• Knowledge of client profiling and ability to recognize and be sensitive to client needs and priorities
• Able to think creatively and critically, making good judgement and decisions
• Alignment to departmental and organizational vision and goals
• Self-directed growth and development
• Strong interpersonal and people management skills
• Work independently and with initiative, with guidance in only the most complex situations
• Good skills on MS systems including Word, Excel, Powerpoint required