Associate Director, Client Relations - Health Solutions

Aon Life; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in the insurance sector seeks a Client Relationship Role focused on strategic management and client growth. This position involves building relationships, supporting new business initiatives, and collaborating across teams to deliver distinctive client value. Applicants should possess strong analytical and interpersonal skills with experience in industry programs.

Qualifications

• Possess market knowledge in Insured & Non-Insured Programs and flexible benefits consulting.
• Experience in benchmarking and M&A benefits harmonization.
• Strong coaching skills to guide team members.

Responsibilities

• Focus on building strong client relationships and support new business development.
• Maintain professional relationships with internal teams and external vendors.
• Manage client payments and credit control, acting as the primary contact for clients.

Skills

Listening

Critical Thinking

Creativity

Analytical Skills

Interpersonal Abilities

Job description

What the day will look like

Client Relationship Role Strategic Management

• Focus on building strong client relationships and seeking growth initiatives with current clients.
• Support new business development by assisting sales pitches and implementation, especially for Tier 1-3 clients.
• Collaborate with colleagues managing the same accounts, coaching and mentoring client-facing team members involved in client servicing, broking, and other support units.
• Build an effective team by embodying Aon's core values, demonstrating leadership, and providing consistent feedback.
• Support projects aimed at generating new revenue and enhancing client value propositions, juggling multiple responsibilities with high-quality results.
• Gather market intelligence to develop a knowledge-based approach, conduct discovery meetings to understand client needs, and monitor competitors to develop strategies for client retention and growth.

Consulting Capabilities

• Possess strong listening, critical thinking, creativity, analytical skills, and interpersonal abilities to engage clients in strategic discussions and lead thought leadership conversations.
• Have market knowledge and experience in Insured & Non-Insured Programs, flexible benefits consulting, benchmarking, M&A benefits harmonization, and implementation.
• Champion client-related initiatives aligned with Aon United Strategy, including various solutions lines like Wellbeing, Voluntary Benefits, etc.

Service Delivery

• Maintain professional relationships with internal teams and external vendors, insurers, and providers to support growth strategies.
• Support client activities, prepare reports and communications, and lead discussions and follow-ups to ensure resolution of issues.
• Ensure collaboration across teams to deliver distinctive client value and achieve business results, focusing on client retention and profitability.
• Ensure timely, quality services to build trust and address service gaps with robust solutions.
• Manage client payments, credit control, and debt within organizational standards.
• Act as the primary contact for clients and oversee peer review processes to maintain high standards.

Key Leadership Dimensions:

• Act with integrity, foster teamwork, support colleagues, and bring out the best in others.
• Create client value through efficient processes and quality deliverables, resolving issues effectively.
• Develop teams by coaching on data presentation and recognizing performance.
• Encourage innovation by implementing new ideas to improve team effectiveness.
• Deliver business results by managing expectations and providing value without compromising quality.