Associate Director - Client

Aon Life; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A leading consulting firm seeks an experienced Consultant in employee benefits to provide strategic advice and ensure high service standards for corporate clients. Candidates should have a degree and 5-7 years of relevant experience along with strong leadership and communication skills to drive successful client engagement and operational excellence.

Qualifications

• 5 to 7 years of related experience in employee benefits program.
• Minimum regulatory requirements for Broking and FA registration.
• Effective communicator with self-awareness and emotional intelligence.

Responsibilities

• Provide consultative advice on benefits program strategy and cost management.
• Oversee design and renewal of group insurance programs.
• Develop and manage client retention strategies to meet revenue goals.

Skills

Leadership

Communication

Problem Solving

Collaboration

Client Profiling

Creativity

Education

Degree or Diploma from a recognised university or polytechnic

Tools

MS Word

MS Excel

MS PowerPoint

Job description

What the day will look like

Consulting

• Provide regular consultative advice on benefits program strategy, plan enhancements, market trends, regulatory updates and cost management.
• Build trusted partnership with Human Resource and C&B stakeholders, understanding their business priorities, workforce needs and benefits objectives.
• Champion all client-related initiatives including (but not limited to); Aon Brokers Guide, Client Promise, Explorer, Aon Pulse, Aon Care, Wellbeing and Voluntary Benefits.
• Ensure smooth implementation of all client-related initiatives
• Champion Aon United
• Hold direct client relationship with all Corporate client's revenue >$150K

Service Delivery

• Oversee the design, placement, and renewal of group insurance programs
• Ensure high service standards through effective team leadership and operational oversight. - Support Client Service Leads / Director in driving and delivery operational excellence to achieve client retention &/or organisational outcomes.
• Concurrently work along with Client Relations Team (CRM) to develop client-related initiatives to provide a holistic approach to benefits consulting and to develop / hold client relationship within agreed scope of work.
• Execute strategies to drive client profitability and cost efficiency, such as identification of opportunities to reduce time cost or additional fee negotiation
• Maintain professional relationship with internal stakeholders including local market colleagues, regional and global teams
• Ensure strong collaboration between Client Service (CS) and the rest of the functional (eg. Broking, Claims, Flex, Admin) Teams in delivering distinctive client value
• Develops and manages client retention and/or growth strategies to ensure revenue and profitability agenda are met - Work on issues and develop conclusions to execute solutions that impact clients
• Ensure prompt payment by clients and credit control position is within acceptable range
• Act as escalation point for all clients
• Tight governance of peer review process to ensure high standards of clients deliverables and minimise incidence of error and omissions

Key Leadership Dimensions:

• Act with Integrity, Work as One, Support our Colleagues and Bring the Best to:
• Create Client Value Ensures efficient processes and quality deliverables for clients; Triages/identifies/articulates issues, addresses/resolves problems and drives win-win solutions for clients, carriers and Aon;
• Develop Teams Coaches others to present data analytics, facts and ideas in an effective way; recognizes excellent performance and provides constructive feedback in a respectful action-oriented manner;Enable Innovation Demonstrates a breadth of knowledge and experience; implements new ideas that improve team effectiveness;
• Deliver Business Results Manages client and stakeholder expectations; delivers value without compromising quality.

Skills and experience that will lead to success

• Degree or Diploma from a recognised university or polytechnic
• In-depth knowledge of the overall employee benefits program (standard and bespoke), its funding mechanism, broking processes, market segments and marketplaces
• Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS 5 to 7 years of related experience
• Accountable and ability to Lead, manage, supervise, support and provide training to others
• Ability in resolving complex client issues based on existing solutions and process Effective communicator, self-awareness and emotional intelligence
• Effective collaboration across departments and organization
• Ability to work under pressure and manage deadlines
• Positive, influencing and willing to embrace changes
• Knowledge of client profiling and ability to recognize and be sensitive to client needs and priorities
• Able to think creatively and critically, making good judgement and decisions
• Alignment to departmental and organizational vision and goals
• Self-directed growth and development
• Strong interpersonal and people management skills
• Work independently and with initiative, with guidance in only the most complex situations
• Good skills on MS systems including Word, Excel, Powerpoint required