Associate Customer Project Specialist, Manufacturing - US Shift

Fictiv; Singapore; Remote; SGD 70,000 - 90,000; Full time

Job summary

A pioneering technology company in Singapore is seeking an Associate Customer Project Specialist to engage with US customers, enhance product deliveries, and collaborate with cross-functional teams. The ideal candidate has a Bachelor's in engineering, 3-6 years of relevant experience, and strong problem-solving skills. This role includes overseeing projects and driving continuous improvement initiatives in the manufacturing sector. Flexible working hours required.

Qualifications

• 3-6 years of relevant experience in a dynamic operations environment.
• Exceptional communication skills and ability to navigate multinational environments.
• Prior experience working in night shifts during US business hours.

Responsibilities

• Engage directly with US-based customers to enhance product deliveries.
• Collaborate with cross-functional teams to resolve customer pain points.
• Manage projects from inception to completion across diverse manufacturing orders.

Skills

Problem-solving skills

Customer service expertise

Communication skills

Agility

Education

Bachelor's degree in engineering or equivalent

Job description

Associate Customer Project Specialist, Manufacturing - US Shift

As an Associate Customer Program Manager at Fictiv, you will have the opportunity to unleash your creativity and drive your career growth in a fast-paced, customer-facing role. Fictiv is a pioneering technology company revolutionizing the manufacturing industry by utilizing AI and machine learning algorithms to enable companies to develop hardware products with unprecedented speed and efficiency.

In this role, you will directly engage with US-based customers, leveraging your agility, problem-solving skills, and customer service expertise to enhance the velocity and quality of product deliveries. Your collaboration with cross-functional teams will be vital in resolving customer pain points, addressing their needs, and overseeing projects from inception to completion across diverse manufacturing orders worldwide.

You will play a crucial part in Fictiv's mission to develop the operating system for sourcing custom mechanical parts, supporting Fortune 500 customers in industries such as autonomous electric vehicles, surgical systems, and industrial robots. By working closely with customers and internal teams, you will ensure seamless communication and execution of engineering, design, manufacturing, and logistics requirements to guarantee timely and high-quality order deliveries. Additionally, you will manage projects with top-down oversight, driving continuous improvement initiatives to optimize operational efficiency and customer satisfaction.

To excel in this role, you should possess a Bachelor's degree in engineering or equivalent, along with 3-6 years of relevant experience in a dynamic operations environment with a strong customer service orientation. Your exceptional communication skills, empathy, and ability to navigate multinational environments will be instrumental in fostering customer relationships and ensuring their best interests are prioritized. Proficiency in written and spoken English, accountability, and prior experience working in night shifts during US business hours are also essential qualities for success in this position.

Fictiv values diversity and inclusivity, actively seeking individuals from underrepresented groups to contribute their unique perspectives and experiences to the team. If you are a self-starter with a passion for learning about the manufacturing ecosystem and driving innovation in the New Product Development process, we invite you to explore this exciting opportunity at Fictiv and look forward to receiving your application.