Associate Consultant

Capgemini Invent; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A global consultancy is seeking an Associate Consultant to enhance service design and collaboration. You will work with designers and technologists to improve user experiences and service delivery. The ideal candidate is empathetic, curious, and has a solid foundation in service design. This is an entry-level role, perfect for someone eager to learn within a dynamic and supportive team environment.

Qualifications

• 1+ years of professional experience in service design.
• Well-developed core design skills demonstrated in portfolio.
• Business level ability in English.

Responsibilities

• Map existing service ecosystems and delivery processes.
• Conduct and synthesize research with service users/providers.
• Orchestrate co-creation workshops with clients.

Skills

Service Design

Prototyping Tools

Collaboration

Presentation Skills

Core Design Skills

Education

Relevant Degree

Tools

Contemporary Design Tools

Job description

Join to apply for the Associate Consultant role at Capgemini Invent

Continue with Google Continue with Google

1 day ago Be among the first 25 applicants

Join to apply for the Associate Consultant role at Capgemini Invent

Why join frog?

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

Your Role

Role

As an Associate Consultant at frog, you will collaborate with designers, technologists, and program managers to envision and create new products, services, and experiences. You may work across any stage of the product development lifecycle, but your role is to ensure that the concepts and designs are sensitive to both the needs of users and our clients’ businesses. You are empathetic, curious, humble, and creative. You don’t accept the world as you find it but strive to improve it. You are skilled at reducing complexity to hone-in on the essence of a business or strategy issue. On a typical project you will:

• Map existing service ecosystems and service delivery processes
• Plan, conduct, and synthesise research with existing/potential service users and existing/potential service providers (front and back-end)
• Identify frameworks best suited to project needs and emerging insights along the service delivery, for front and back-office processes (e.g., customer journeys, service blueprints, ecosystem maps) that include metrics to help monitor service performance through time
• Orchestrate and lead co-creation workshops with clients, partners, and customers to drive the analysis of current services and the design of improved/new services
• Frame and consolidate service value propositions for service users and service providers
• Orchestrate service test sessions using prototyping tools and techniques (digital/physical mock-ups of touchpoints, service scripts, pilot protocols etc.) with users and providers to validate service components and define detailed service requirements
• Support client organisations in the implementation of new services, co-organising employee trainings using service playbooks and simulations of detailed service processes
  
  

Your Profile

• 1+ years of professional experience in service design and a robust practical and theoretical grounding in service design through your studies
• Well-developed core design skills, demonstrated in your portfolio of recent work
• Willingness to quickly learn and grow your service design skills on the job
• Ability to present and clearly explain your work to others
• Experience collaborating in multifunctional teams
• Proficiency with contemporary design and prototyping tools and methods
• Affinity with frog’s values, and a passion for creating services that meet peoples’ functional and emotional needs
• Business level ability in English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Business Consulting and Services

Referrals increase your chances of interviewing at Capgemini Invent by 2x

Get notified about new Associate Consultant jobs in Singapore.

Junior Data Analyst - Business Intelligence, Regional Operations

Research Analyst, Regional Business Intelligence & Planning

Marketing Analytics, Junior Data Analyst (Campus Hiring 2025)

Didn't find the job that you're looking for?

Associate - ShopeePay, Business Development, BD Analytics - Business Intelligence Analyst

Punggol, North East Community Development Council, Singapore 4 days ago

Senior Consultant / Manager - Business Architect

Hougang, North East Community Development Council, Singapore 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.