Associate, Change Management

Singlife Life Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading financial services company in Singapore is looking for a Change Management Coordinator to assist with scheduling meetings, coordinating change requests, and supporting the Change Manager. The ideal candidate has experience in IT service management and is proficient with MS Office tools. This role offers opportunities for professional development in a dynamic environment.

Qualifications

• Experience in IT service management or project coordination is a plus.
• Proficient in MS Office (Word, Excel, PowerPoint) and experience with change management tools/software.

Responsibilities

• Assist in organizing and scheduling CAB meetings.
• Coordinate the submission and tracking of change requests.
• Support the Change Manager with documentation and assessments.
• Maintain records of CAB decisions and change approvals.
• Enforce change management policies and procedures.
• Generate reports related to change management activities.
• Provide general administrative support to the Change Management team.

Job description

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Responsibilities:

• Assist in organizing and scheduling CAB meetings, including preparing agendas and distributing meeting materials to CAB members in a timely manner.

• Coordinate the submission, logging, and tracking of change requests within the change management system.

• Support the Change Manager by ensuring all change requests have appropriate information and documentation, i.e. UAT signoffs, impact assessments, and risk analysis etc

• Maintain records of CAB decisions, change approvals, and change schedules.

• Help enforce change management policies and procedures to maintain compliance and reduce risk.

• Assist with generating reports and metrics related to change management activities and CAB performance.

• Provide general administrative support to the Change Management team as needed.

Experience

• Experience in IT service management, change management, or project coordination is a plus.

• Proficient in MS Office (Word, Excel, PowerPoint) and experience with change management tools/software.