Associate/AVP, Product Experience, Investment Insights Group

GIC; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

GIC, a leading global long-term investor, is seeking an Associate/AVP Product Experience within the Investment Insights Group. You will own the end-to-end adoption journey for our AI products, from first exposure through to sustained usage, partnering with product managers, data scientists and designers to ensure a coherent, user-centered experience.

The role emphasizes training, content creation and enablement at scale, balancing user insight with stakeholder engagement to turn AI capabilities

Qualifications

• Experience driving product adoption, user enablement or product experience for digital products, applications or platforms.
• Proven ability to create learning materials like playbooks, tutorials, videos or e-learning content.
• User-centered mindset with knowledge of UI/UX principles.
• Familiarity with user research and feedback techniques.
• Experience working with product managers, engineers and data scientists.
• Excellent communication and storytelling skills.
• Self-directed with ability to manage multiple priorities.
• At least 3 years of relevant experience.
• Experience with AI, data or enterprise software is a plus.

Responsibilities

• Adoption & experience ownership.
• Own the end-to-end adoption journey for GIC’s AI products — from first exposure through to sustained, confident usage.
• Represent the voice of the user throughout the product lifecycle, ensuring products are intuitive and fit real workflows.
• Help establish a consistent experience standard across IIG’s product portfolio, partnering with product managers and design specialists.
• Product enablement & training content creation — playbooks, how-to guides, videos and reference materials.
• Support AI user engagement initiatives and convert sessions into structured learning content; contribute to documentation and knowledge management.
• Build a training and content library that keeps pace with product releases and iterations.
• Establish the feedback loop between user experience, training uptake and product iteration.
• Translate user needs and adoption insight into input for product and design processes.

Skills

Product adoption

User enablement

UI/UX awareness

Cross-functional collaboration

Storytelling

Job description

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Investment Insights Group

We use advanced quantitative techniques and cutting-edge technological tools to generate insights that drive outstanding investment outcomes for GIC.

Business Strategy & Management Team

You will be part of the Business Strategy & Management team within the Investment Insights Group (IIG), working at the intersection of enterprise AI, data, product strategy and organizational adoption. The team partners closely with Data Science & Innovation, Technology Group and stakeholders across GIC to scale AI and data capabilities, drive adoption of strategic platforms, and translate emerging technologies into meaningful business outcomes.

AI Product & Experience

Within Business Strategy & Management, the Product Experience role focuses on how employees discover, adopt and get lasting value from GIC’s enterprise AI products. Reporting to the Business Strategist and working closely with AI Product and Project Managers, data scientists and engineers, the role connects product strategy, user enablement and adoption to ensure that AI products are understood, trusted and embedded into day-to-day workflows.

The role owns the end-to-end adoption journey of GIC’s AI products — from onboarding and enablement through to training, communications and the feedback loop that informs product iteration. It brings a strong user-centered perspective to the product process and partners with product managers and design specialists to ensure a coherent, high-quality experience across the portfolio. A working appreciation of UI/UX is important, as the role represents the user’s voice and collaborates on experience decisions — but the emphasis is on driving user adoption and enablement at scale through product playbooks etc.

This is an adoption- and enablement-led role with a strong user-experience lens. Success requires balancing user insight, content creation and stakeholder engagement to turn AI capabilities into confident, self-sufficient usage across GIC.

What will you do as an Associate/AVP Product Experience?

• Adoption & experience ownership
• Own the end-to-end adoption journey for GIC’s AI products — from first exposure through to sustained, confident usage.
• Represent the voice of the user throughout the product lifecycle, ensuring products are intuitive and fit real workflows.
• Help establish a consistent experience standard across IIG’s product portfolio, partnering with product managers and design specialists rather than ad-hoc, product-by-product approaches.
• Product enablement & training content
• Produce product enablement assets: playbooks, how-to guides, videos and reference materials.
• Support the AI user engagement series (e.g., Lunch and Learns) and convert sessions into structured e-learning content; support AI product documentation and knowledge management.
• Build a training and content library that keeps pace with product releases and iterations.
• Adoption feedback loop
• Establish the loop between user experience, training uptake and product iteration — feeding usage and learning insight back to the Product Managers
• Track adoption and experience signals to prioritize enablement and experience improvements.
• Bring people along the journey, feeding product and experience insight back to Product Managers and data scientists.
• Experience & design collaboration
• Partner with AI Product Managers and design specialists to surface usability gaps and shape experience improvements, contributing a user-centered point of view to interface and interaction decisions.
• Support the consistent application of design and interaction standards across products, working alongside the relevant design owners.
• Translate user needs and adoption insight into clear input for the product and design process.

What does success look like?

Products are measurably easier to adopt and more widely used; the portfolio has a coherent experience standard rather than ad-hoc journeys; users are well-trained and self-sufficient; and there is a working feedback loop between adoption, enablement and product iteration.

What qualifications or skills should you possess in this role?

• Experience driving product adoption, user enablement or product experience for digital products, applications or platforms.
• A track record of creating user enablement and learning materials, such as playbooks, tutorials, videos, training programmes or e-learning content.
• A user-centered mindset and working knowledge of UI/UX and usability principles, sufficient to partner effectively with product managers and design specialists and to advocate for the user. Hands-on design experience will be advantageous.
• Familiarity with user research and feedback techniques to inform adoption and product decisions.
• Comfortable working in cross-functional teams comprising product managers, engineers, data scientists and business stakeholders.
• Strong communication, facilitation and storytelling skills, with the ability to translate complex concepts into intuitive experiences and engaging learning materials.
• Self-directed and adaptable, with the ability to establish standards, manage multiple priorities and drive improvements in a fast-moving environment.
• At least 3 years of relevant experience in product adoption, user enablement, product experience, product management support or a related field.
• Experience with AI, data, analytics or enterprise software products would be advantageous.
• Curiosity about emerging technologies and a strong interest in helping users successfully adopt new capabilities.

Work at the Point of Impact

We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

Flexibility at GIC

At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

GIC is an equal opportunity employer

GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Learn more about our Investment Insights Group here:

https://gic.careers/group/investment-insights-group/

Our PRIME Values

GIC is a values driven organization. GIC’s PRIME Values act as our compass, enabling us to fulfil our fundamental purpose and objectives. It is the foundational bedrock which governs our behaviors, our decision making, and our focus. It informs both our long-term strategy as a firm, and the way we relate to our Client, business partners and employees. PRIME stands for Prudence, Respect, Integrity, Merit and Excellence.