Associate/Assistant Director, Knowledge Management officer (Contract)

Public Service Division; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Public Service Division is seeking a Knowledge Management Officer to support MAS’s transition to Whole-of-Government collaboration platforms and related knowledge initiatives.

You will work with business and technology stakeholders to improve how organisational knowledge is organised, shared and reused across MAS, with emphasis on information governance and content management, plus user adoption of new tools.

Qualifications

• Qualifications in knowledge management or information management or related discipline.
• Experience with knowledge sharing, collaboration or content management projects.
• Strong stakeholder engagement and communication abilities.

Responsibilities

• Support migration of information to Whole-of-Government collaboration platforms.
• Guide departments on usage, governance, setup and management of sites.
• Develop initiatives to improve capture, organisation, sharing and reuse of knowledge.
• Review and improve knowledge management processes and practices.
• Assist in knowledge capture and information organisation to improve accessibility.
• Support communications, training and user engagement for new tools.
• Gather feedback and identify opportunities to improve KM initiatives.

Skills

Knowledge management

Information governance

Stakeholder engagement

Communication skills

Analytical & problem solving

Education

Relevant qualifications in KM / information management / information systems / business administration

Tools

Microsoft 365

SharePoint

Content management systems

Job description

[What the role is]

The Enterprise Knowledge Department partners other MAS departments to manage MAS’ knowledge assets, by formulating and implementing information and data governance policy.

We are seeking a Knowledge Management Officer to support MAS’ transition to Whole-of-Government collaboration platforms and related knowledge management initiatives. The role will work with business and technology stakeholders to improve how organisational knowledge is organised, shared and reused across MAS.

[What you will be working on]

• Support activities relating to the migration of information and content to Whole-of-Government collaboration platforms.

• Guide and support departments in the usage, adoption, governance, setup and management of collaboration sites, including site ownership, permissions, information organisation and content lifecycle management.

• Develop and implement knowledge management initiatives that improve the capture, organisation, sharing and reuse of organisational knowledge.

• Work with stakeholders to review and improve knowledge management processes, guidance and practices.

• Assist in knowledge capture, transfer and information organisation activities to improve knowledge accessibility and reuse.

• Support communications, training and user engagement activities to encourage the adoption of new knowledge management tools and ways of working.

• Gather feedback and identify opportunities to improve the effectiveness of knowledge management initiatives.

[What we are looking for]

• Relevant qualifications in knowledge management, information management, information systems, business administration or a related discipline.

• Relevant experience in knowledge management, information management, change management, content management or a related field.

• Experience supporting projects involving knowledge sharing, collaboration, content management or user adoption

• Familiarity with collaboration and productivity platforms (e.g. Microsoft 365, SharePoint or similar solutions) is preferred but not essential

• Strong stakeholder engagement and communication skills, with the ability to work with business and technology stakeholders.

• Strong analytical, organisational and problem-solving skills.

You will be working in a fast-paced environment that would require the ability to manage multiple priorities and needs of stakeholders, as well as the agility to respond to changes and developments..

This is a 1-year contract. As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.