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Associate/Analyst, Digital Channel Fulfilment Team Specialist - BusinessCare, Institutional Ban[...]

Out in Science, Technology, Engineering, and Mathematics

Singapore

On-site

SGD 80,000 - 100,000

Full time

15 days ago

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Job summary

A dynamic bank is seeking a customer support professional to manage inquiries and offer solutions through various delivery channels. The ideal candidate should have experience in a call center environment with strong communication skills and a customer-centric attitude. This role offers a competitive salary and a vibrant work environment that supports employee development.

Qualifications

  • At least 2-3 years of experience in a Call Centre environment.
  • Ability to manage multiple projects simultaneously.
  • Good Knowledge of Corporate Products is an advantage.

Responsibilities

  • Handle customer inquiries and provide solutions.
  • Communicate with internal stakeholders to resolve issues.
  • Educate customers on product navigation and support.

Skills

Customer-centric
Effective communication
Problem solving
Change management
Team player

Job description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.
  • Perform proper follow up to ensure resolution within SLA.
  • Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.
  • Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation.
  • Provide support on IDEAL forms enquiries/clarifications/rejections.
  • Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.
  • Any other tasks/duties that may be assigned.
Requirements
  • Customer-centric, with at least 2-3 years of working experience in Call Centre environment
  • Effective communicator, able to work independently in a strategic manner.
  • Good Knowledge of Corporate Products is an advantage
  • A structured team player and individual with the ability to manage multiple projects simultaneously
  • Good change management mindset & skills.
  • Innovative and creative in problem solving
  • Excellent written and verbal communication skills
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
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