Associate/Analyst, Digital Channel Fulfilment Team Specialist - BusinessCare, Institutional Ban[...]

Out in Science, Technology, Engineering, and Mathematics; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A dynamic bank is seeking a customer support professional to manage inquiries and offer solutions through various delivery channels. The ideal candidate should have experience in a call center environment with strong communication skills and a customer-centric attitude. This role offers a competitive salary and a vibrant work environment that supports employee development.

Qualifications

• At least 2-3 years of experience in a Call Centre environment.
• Ability to manage multiple projects simultaneously.
• Good Knowledge of Corporate Products is an advantage.

Responsibilities

• Handle customer inquiries and provide solutions.
• Communicate with internal stakeholders to resolve issues.
• Educate customers on product navigation and support.

Skills

Customer-centric

Effective communication

Problem solving

Change management

Team player

Job description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.
• Perform proper follow up to ensure resolution within SLA.
• Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.
• Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation.
• Provide support on IDEAL forms enquiries/clarifications/rejections.
• Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.
• Any other tasks/duties that may be assigned.

Requirements

• Customer-centric, with at least 2-3 years of working experience in Call Centre environment
• Effective communicator, able to work independently in a strategic manner.
• Good Knowledge of Corporate Products is an advantage
• A structured team player and individual with the ability to manage multiple projects simultaneously
• Good change management mindset & skills.
• Innovative and creative in problem solving
• Excellent written and verbal communication skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.