Associate/Analyst, Cash Operations - Payment Processor/Checker, Institutional Ba

DBS Bank Limited; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading financial services group in Asia is seeking a Payment Operations Specialist who will handle operational activities related to remittance transactions. The role involves ensuring accuracy, conducting daily reconciliations, and collaborating with internal stakeholders to resolve issues. The successful candidate will have at least two years of experience and a strong understanding of SWIFT messages.

Benefits

Competitive salary and benefits package

Dynamic environment supporting professional development

Qualifications

• Minimum 2 years’ experience in payment operations processing.
• Knowledge of SWIFT Payment Messages (e.g., MT103/202) preferred.
• Ability to work staggered hours or shifts.

Responsibilities

• Perform day-to-day operational activities in ITT/OTT.
• Ensure accuracy in processing customer instructions.
• Perform daily reconciliation of ITT/OTT payments.

Skills

Speed & Accuracy

Teamwork

Dependability

Job description

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.

Business Function

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Perform day-to-day operational activities in relation to Inward Telegraphic Transfer (ITT) / Outward Telegraphic Transfer (OTT), which may include undertaking shift work, OT (where needed) to ensure BAU continuity; and support on non-biz days (where applicable).
• Ensure completeness and correctness of customer instructions before processing, with zero tolerance for error as job entails handling remittance transactions that is of significant financial & reputational risk.
• Perform daily reconciliation of ITT/OTT payments.
• Requires high speed handling over the repair of remittance transactions, abiding by strict cut-off times (e.g., by currency / customer requests), whilst maintaining accuracy & quality over output.
• Collaborate widely with internal stakeholders and ensure that their ITT/OTT payment related queries are timely addressed, and issues timely resolved.
• Ensure timely escalation of system issues and work with tech counterparts to resolve those issues.
• Engagement in ITT/OTT related projects/initiatives rollouts. Participate in LV testing.
• Engagement in Risk and Control initiatives and projects, not limited to control deep dives, pre-audit reviews, risk self-assessments, coordination of internal, external, and regulatory audits.
• Issue/incident and error management and the related follow up and reporting.

Requirements

• Minimum 2 years’ experience in payment operations processing.
• Prior experience in payment operations preferred; with knowledge on SWIFT Payment Messages (e.g., MT103/202/202cov/Pacs008/Pacs009/Pacs009COV) and relevant systems IPE, AMH, FTW, OCR, CICSH/MADAME.
• Ability to work staggered hours or on shift on rotation basis and participate in weekend/late night LVs.
• Ability to work overtime (typically including, but not limited to Mondays (across weekend), post holidays, month end weeks) due to surge in volume during these periods.
• Ability to work on SG public holidays when the need arises.
• Ability to work under stress with a sense of urgency to meet various currency cutoff times and customer’s specific SLA with zero error rate.
• Speed & Accuracy — Role requires prompt processing of transactions whilst maintaining vigilance & accuracy over the manual repairs and inputs.
• Zero tolerance for error/ambiguity – role entails posting financial transactions on daily basis; and entails high financial exposure risk.
• Comfort with variable workload that is dependent on customer payment volumes, not a fixed output per day.
• Teamwork, Dependability, Strong risk & controls mindset and meticulous.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.