Associate, Account Management

Singlife; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Singlife is looking for an individual in the Employee Benefits sector to manage corporate client servicing and renewal activities. The role demands a proactive approach to relationship building with intermediaries and handling client issues promptly.

Ideal candidates should have at least 1 year of relevant experience and a strong understanding of Life and Health Insurance. The position also requires excellent communication and negotiation skills, aiming to help clients achieve financial freedom through our innovative offerings.

Qualifications

• Minimum 1 year of experience in the Employee Benefits industry.
• Sound knowledge of Life and Health Insurance.

Responsibilities

• Provide servicing and renewal activities to corporate customers.
• Ensure policies are properly administered.
• Build strong relationships with assigned intermediaries.
• Manage and resolve issues raised by clients and intermediaries.

Skills

Strong presentation skills

Strong interpersonal skills

Strong communications and negotiation skills

Ability to work independently

Education

Recognized university degree or equivalent

Capital Markets & Financial Advisory Services (CMFAS) Exams: Modules 5 & 9

Certificate in Health Insurance

Job description

Singlife is a leading financial services company offering consumers a better way to financial freedom through innovative, technology-enabled solutions and a wide range of products and services.

Purpose Of The Role

• Provide servicing and renewal activities to the corporate customers under our SME Facility-Ben-One
• Ensure policies are properly administered
• Responsible for high persistency for existing renewal to meet financial targets
• Build a strong relationship with the assigned intermediaries
• Actively engage and strengthen relationships with internal and external stakeholders
• Ensure new business are closed timely processed & billed
• Manage and resolve issues/escalations raised by the clients and/or intermediaries (e.g. products, EB-connect platform)
• Conduct or participate in employees communication sessions
• Collate the business unit finance performance and reporting
• Responsible for credit control to ensure premiums are paid
• Coordinate with intermediaries to promote cross-selling of individual products
• Participate in projects to grow business and for career growth progression

Role Attributes

• Oversight of new business quotations for brokers source assigned

Financial Key Responsibilities

• Achieve annual business targets and IFRS set
• Maintain minimum 90% renewal persistency rate
• Upsell new lines of products to existing clients
• Work with Singlife Financial Advisers for SME clients to promote cross-selling of individual products

Non-Financial Key Responsibilities

• Respond to incoming emails within 3 working days
• Respond to escalations within agreed TAT (3 WD for simple case and 10 days for complex case)
• Responsible for monthly invitation of group policy due for renewal
• Follow-up for renewal data and compulsory due diligence form to send to billing team for billing/endorsement
• Responsible for collection of premiums within the credit term
• Monitor all forms/relevant SLA reporting in relation to Ben-One Mailbox
• Ensure timely submission of monthly Ben-One business reports to Mercer (as per Ben One agreement)
• Conduct staff communication sessions to the employees and intermediaries
• Make use of the claims withholding report to follow-up premium payment and update the credit control file promptly
• Send reminder email on outstanding premiums to intermediary/clients at least 30 days before the LOG suspension and claims withhold kicks in
• Monitor and ensure service deliverables with Customer Service /Provider Team as well as any Service Level Agreements
• Supervise the sales support contract staff to ensure they are performing within expected levels
• Ensure risks are underwritten/accepted in accordance with the risk management and underwriting policies of the company and ensure compliance with regulatory requirements

Key Decisions Within The Role

• Financial Authority as per the delegation of Authority for Group Business

Requirements

Experience:

• Preferably with minimum 1 years of experience in Employee Benefits industry and sound knowledge of Life and Health Insurance

Capability:

• Able to work independently
• Strong presentation skills
• Strong Interpersonal skills
• Strong Communications and Negotiation skills

Education:

• Recognized university degree; or at least GCE ‘A’ level or Diploma with relevant professional insurance qualifications
• Capital Markets & Financial Advisory Services (CMFAS) Exams: Modules 5 & 9 (CLI, ILP equivalent)
• Certificate in Health Insurance