Assistant VP, Service Recovery Analyst, Group Infrastructure & Platform Services | Singapore, SG

United Overseas Bank; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading bank in Asia seeks an Assistant VP, Service Recovery Analyst for their Group Infrastructure & Platform Services team in Singapore. This role involves managing production issues, providing top-notch business application support, and ensuring client satisfaction. The ideal candidate has substantial experience in banking application support, particularly in compliance-related functions.

Qualifications

• Minimum 4 years of 2nd level application support in banking.
• In-depth knowledge of AML and KYC.
• Willing to be on-call 24 x 7.

Responsibilities

• Ownership of production issues and outages.
• Provide effective application support for business needs.
• Establish collaborative relationships with business users.

Skills

Communication

Inter-personal skills

Proactive

Client focus

Tools

Hadoop

Informatica

SQL

Oracle

Linux

Unix

Microsoft Technologies

Job description

Assistant VP, Service Recovery Analyst, Group Infrastructure & Platform Services

Assistant VP, Service Recovery Analyst, Group Infrastructure & Platform Services

Assistant VP, Service Recovery Analyst, Group Infrastructure & Platform Services

Assistant VP, Service Recovery Analyst, Group Infrastructure & Platform Services

Posting Date: 3 Jul 2025

Location:
Singapore (City Area), SG, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

The candidate will report into the Finance, Data and Compliance Support Service Recovery team and will primarily be responsible on:

• Takes ownership to all production issues and outages within Compliance Management by
  • tracking and monitor the issues' progression until their completion
  • provides timely issue escalation to management
• Provide a responsive, efficient, effective and proactive business application support for the businesses you support
  • be proactive, and client focus; cultivate raving fans attitude
  • ensures clients' requirements are met and user satisfaction through timely and quality delivery
• Establish and continue to build a collaborative working relationship with business users, development teams and IT partners
  • seek to understand, then to be understood
  • gain trust; aim for win-win outcome
• Continuously maintain and adopt workflow and culture
  • timely user request and incident logging
  • proper incident management (such as issue/impact mails, escalation, thematic root cause analysis)
  • follow any other service management requirement standards based on management direction
  • ensure the quality of incident, problem and change records is of a high standard
• Facilitate, support, and furnish data for audit requirement timely
• Ensure you proactively review the production batches, and identify areas to improve the batch performance
• Be the support champion for DR/BCP in your respective area and ensure the smooth and seamless completion of the activity

Job Requirements

• Minimum 4 years of 2nd level application support in banking industry experience
• In depth knowledge of Anti Money Laundering (AML) and Know Your Client (KYC)
• Support experience on Hadoop, Informatica, SQL, Oracle, Linux/Unix and Microsoft Technologies
• Good knowledge of banking operations
• Willing to be on-call 24 x 7
• Be able to work in fast pace and high-pressure working environment
• Excellent communication and inter-personal skills

Preferred Requirements:

• Working experience in supporting Compliance related applications like Detica NetReveal, NICE Actimize, LexisNexis Solution, etc.
• ITIL knowledge and process

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territori...

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