Assistant VP, Corporate Client Services, Group Technology & Ops

UOB; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

UOB in Singapore invites an experienced Assistant Vice President to lead Corporate Client Services within Group Technology & Ops. You will oversee CCS operations, drive service quality across channels, and manage day-to-day activities.

The role emphasizes analytics, transformation initiatives, governance and people leadership, with delivery of strategic projects and strong stakeholder collaboration. Candidates should possess a Bachelor degree and 5+ years of leadership experience in financial

Qualifications

• Bachelor degree required.
• 5+ years of leadership experience in teams and management.
• Strong analytical and stakeholder management skills.

Responsibilities

• Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.
• Manage day-to-day CCS operations.
• Lead managers and frontline teams.
• Drive service recovery and complex case resolution.
• Analyze operational data and customer trends.
• Optimize workflows and resource utilization.
• Lead transformation and digital initiatives.
• Collaborate with stakeholders to improve customer journeys.
• Ensure governance, risk management and compliance.
• Develop leadership capabilities and succession plans.

Skills

Leadership

Data Analytics

Stakeholder Management

Education

Bachelor Degree

Job description

## Assistant VP, Corporate Client Services, Group Technology & OpsApply: Onsite: Central Region (City Area): Full time: Posted Today: JR93589Company: 1011 United Overseas Bank Ltd **About UOB**United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.**Job Description*** Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.* Manage day-to-day CCS operations.* Lead managers and frontline teams.* Drive service recovery and complex case resolution.* Analyze operational data and customer trends.* Optimize workflows and resource utilization.* Lead transformation and digital initiatives.* Collaborate with stakeholders to improve customer journeys.* Ensure governance, risk management and compliance.* Develop leadership capabilities and succession plans.**Job Requirements*** Bachelor Degree.* Minimum 5 years relevant experience.* Leadership experience managing teams and managers.* Strong analytical and stakeholder management skills.* Proficiency in Data Analytics required.## **Additional Requirements**Develop, Engage, Execute, StrategiseBe a Part of the UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.Apply now and make a Difference