Assistant VP, Corporate Client Services, Group Technology & Ops

1011 United Overseas Bank Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

1011 United Overseas Bank Ltd is seeking an experienced leader to oversee corporate customer service operations across calls, emails, and digital channels. You will manage day-to-day CCS operations, lead managers and frontline teams, and drive transformation initiatives while ensuring governance and risk controls.

You will analyze customer data to optimize workflows, collaborate with stakeholders to improve journeys, and develop leadership capabilities and succession plans.

Qualifications

• Bachelor Degree.
• Minimum 5 years relevant experience.
• Leadership experience managing teams and managers.
• Strong analytical and stakeholder management skills.
• Proficiency in Data Analytics required.

Responsibilities

• Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.
• Manage day-to-day CCS operations.
• Lead managers and frontline teams.
• Drive service recovery and complex case resolution.
• Analyze operational data and customer trends.
• Optimize workflows and resource utilization.
• Lead transformation and digital initiatives.
• Collaborate with stakeholders to improve customer journeys.
• Ensure governance, risk management and compliance.
• Develop leadership capabilities and succession plans.

Skills

Leadership

Analytical thinking

Stakeholder management

Data Analytics

Education

Bachelor Degree

Job description

Company: 1011 United Overseas Bank Ltd

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.


• Manage day-to-day CCS operations.


• Lead managers and frontline teams.


• Drive service recovery and complex case resolution.


• Analyze operational data and customer trends.


• Optimize workflows and resource utilization.


• Lead transformation and digital initiatives.


• Collaborate with stakeholders to improve customer journeys.


• Ensure governance, risk management and compliance.


• Develop leadership capabilities and succession plans.

Job Requirements

• Bachelor Degree.


• Minimum 5 years relevant experience.


• Leadership experience managing teams and managers.


• Strong analytical and stakeholder management skills.


• Proficiency in Data Analytics required.

Additional Requirements

• Develop, Engage, Execute, Strategise


• Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.