Assistant Vice President,Treasures Investment Counsellor, Consumer Banking Group

DBS Bank; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

DBS Bank is seeking an Assistant Vice President, Treasures Investment Counsellor to manage compliance processes, drive investment product revenue, and enhance client relationships within its Consumer Banking Group. The ideal candidate should have 7-9 years of banking experience, strong communication skills, and a customer-focused mindset.

Qualifications

• 7-9 years of experience in banking or related fields.
• Proven track record in managing regulatory and operational risks.
• Certifications in process adherence or audits are a plus.

Responsibilities

• Ensure compliance with processes and policies for frontline staff.
• Drive sustainable income through mutual fund volumes.
• Monitor team activities to meet investment volume and revenue goals.

Skills

Relationship Management

Problem Solving

Communication

Detail-focused

Education

Bachelor’s degree

Postgraduate qualifications

Job description

Assistant Vice President, Treasures Investment Counsellor, Consumer Banking Group

Business Function

DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in consumer banking, DBS offers a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, tailored to each life stage.

Job Purpose

This role ensures awareness of and adherence to processes, policies, and codes of conduct for CBG frontline staff. The person will identify new areas needing controls or process improvements, strengthen processes, and monitor compliance to regulatory and bank standards to manage future risks.

Key Accountabilities & Responsibilities

1. Achieve investment product volume and revenue targets.
2. Ensure AMFI certification/EUIN transfer for new and existing team members, with timely renewals.
3. Provide training on new product launches, refresher courses on investments, Forex, AML, and other mandatory trainings, maintaining attendance records.
4. Implement sales processes ensuring client suitability and compliance.
5. Drive sustainable income through mutual fund volumes and activate team members for investment and Forex products.
6. Gather market and customer feedback for product and process improvements.
7. Disseminate market updates, product knowledge, and fund information among team members and unit heads.
8. Monitor team activities to meet investment volume and revenue goals.
9. Maintain customer-centricity, fair dealing, and compliance with internal and regulatory standards.
10. Ensure availability of sales materials and timely replenishment.
11. Resolve complaints within stipulated TAT, coordinating with product teams and partners.

Requirements

• Proven track record in FLOD, managing regulatory and operational risks, and ensuring process compliance.
• Knowledge of Indian banking regulations and operational guidelines.
• Experience in sales, client management, audits, and process controls.
• 7-9 years in banking or related fields, with stakeholder management experience.
• Experience in process documentation, controls, and governance.

Education & Qualifications

• Bachelor’s degree from a recognized university; postgraduate qualifications are a plus.
• Certifications in process adherence or audits are desirable but not mandatory.

Core Competencies

• Strong probing, listening, and relationship management skills.
• Self-driven, ambitious, with excellent communication skills.
• Results-oriented, detail-focused, with problem-solving abilities.
• Understanding of wealth management products, banking guidelines, and KYC/AML policies.
• Ability to manage multiple stakeholders and work under pressure.

Work Relationships

• Client management, acquisition, and deepening wallet share.
• Regular interaction with team leaders, branch staff, and product specialists to meet volume and revenue targets.

Mandatory Training

• GCAP, BCAP, AML, KYC, PIP, ORM, and Information Security policies.

Culture & Behaviors

• Customer focus, pride in DBS brand, continuous learning, speed, accuracy, and integrity.