Assistant Vice President, Operation Business Solution

The Great Eastern Life Assurance Company Limited; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading insurance provider in Singapore is seeking a professional to lead initiatives in Generative AI and Microsoft Copilot integration. The role involves managing data analysis, process improvements, and stakeholder communication. Ideal candidates hold a degree in Insurance and possess strong analytical and communication skills. This opportunity offers a chance to contribute to operational excellence in a market leader.

Qualifications

• Degree holder with professional certification in Insurance preferred.
• Good understanding of transactional process cycles in Claims is a plus.
• Able to multitask with minimal supervision to meet deadlines.
• Positive mindset and willingness to learn/explore.

Responsibilities

• Lead and support Gen AI and Microsoft Copilot initiatives.
• Analyze workflows for process improvement.
• Develop Tableau dashboards for data analysis.
• Assist in the development of business requirement documentation.
• Conduct training sessions for business users.

Skills

Analytical skills

Communication skills

Microsoft Office proficiency

Process improvement

Attention to detail

Education

Degree and professional certification in Insurance (i.e. M9, M5 and HI)

Tools

Tableau

Job description

This role is responsible for leading and supporting initiatives related to Generative AI (Gen AI), Microsoft Copilot integration, process improvement, data analysis, and system enhancement. The incumbent will also manage the preparation of GMT reports and support project testing activities. The role bridges business needs with technical solutions, ensuring innovation, efficiency, and operational excellence.

• Lead and support Gen AI and Microsoft Copilot initiatives to enhance productivity and innovation.
• Collaborate with business users to identify automation opportunities and develop AI use cases.
• Drive process improvement initiatives by analyzing workflows and implementing optimized solutions.
• Perform data analysis and develop Tableau dashboards to support strategic decision-making.
• Assist in the development of business requirement documentation and communicate clearly with technical teams.
• Review user cases (UC) or functional specification documents (FSD) to ensure alignment with business needs.
• Support system enhancement projects, including user acceptance testing (UAT) and issue resolution.
• Conduct training sessions for business users on new tools, enhancements, and processes.
• Manage stakeholder expectations and ensure timely delivery of projects and enhancements.
• Attend to operational issues and coordinate with technical teams for resolution.
• Perform ad-hoc duties as assigned.

• Degree and preferably possess professional certification in Insurance (i.e. M9, M5 and HI)
• Good understanding or prior experience in transactional process cycles in Claims is a plus
• Able to multitask with minimal supervision to meet the deadline.
• Proficient in Microsoft Office applications like Excel
• Analytical, meticulous and accurate in producing superior quality of work
• Good communication and written skills
• Positive mindset and willingness to learn/ explore

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.