Assistant Venue Leader

YOCHI ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

As a Yo-Chi Assistant Venue Leader, you will play a vital role in ensuring exceptional customer experiences while supporting venue operations through effective team management and adherence to quality standards. Your leadership will help maintain a safe and profitable environment.

Qualifications

• Strong customer service skills and experience in a hospitality environment.
• Ability to lead and coach a team effectively.

Responsibilities

• Maintain venue cleanliness and manage team roles.
• Address customer concerns with professionalism.
• Ensure compliance with operational procedures.

Skills

Customer Service

Team Management

Operational Procedures

Hazard Management

Job description

Role Purpose

The Yo-Chi Assistant Venue Leader is responsible for creating great customer experiences by supporting the Venue Leader in running a seamless venue operation. This includes leading a strong customer service focus, driving quality standards, people management, maintaining a safe working environment, and financial accountability to achieve commercial results.

Roles and Responsibilities

• Always maintain a clean and tidy venue, ensuring team members are aware of their roles and tasks
• Address any customer concerns or issues with professionalism and care and address any escalated matters
• Ensure all food products are prepared to adhere to the respective operational procedures
• Manage all food inventory to maximise sales and profitability
• Ensure all team members adhere to all Yo-Chi policies and procedures
• Record and act upon any identified hazards in the venue
• Provide feedback and ongoing coaching of the team to build on product quality, knowledge and service skills
• Lead by example, demonstrating the standards of care and customer service that are expected of the team