Assistant Training Manager/Senior Training Executive

AMARA SINGAPORE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel in Singapore is seeking a dedicated training support professional. Responsibilities include assisting in training and development, designing on-the-job training plans, and ensuring effective employee engagement. The ideal candidate has 3 to 5 years of experience in a training capacity, strong communication skills, and relevant training certifications. This role offers an opportunity to contribute positively to team culture and quality service standards.

Qualifications

• 3 to 5 years of experience in a hotel or training capacity.
• Able to work independently and engage diverse groups.

Responsibilities

• Support the Training Manager in employee engagement and development.
• Design and develop On The Job training plans.
• Monitor training effectiveness and provide constructive feedback.

Skills

Excellent communication and interpersonal skills

Time management

Initiative and assertiveness

Education

ACTA qualifications or other training certifications

Job description

Job Description :

• Supporting the Training Manager in Training & Development with employee engagementPreparation, faciliating, conductng of classrooms and on-the-job training
• Monitor training effectiveness of programmes delivered
• Perform training administration duties and maintain training records
• Design and develop On The Job training plan
• Maintain and develop internal support to achieve service quality standards
• Accompany evaluations with meaningful and constructive feedback
• Analyze service metrics to identify service gaps and call for improvement
• Monitor and evaluate customer service performance on front liner and team level to induce excellence service standard
• Provide coaching and mentoring of newly hired on board
• Maintain library of training resources and aids
• Liaise with various stakeholders and external parties for any training requirements
• Actively support and recommend continuous improvement pertaining to training processes
• Contribute to the team culture in a positive manner
• Any other adhoc projects/tasks delegated by the training manager

Requirements :

• 3 to 5 years of experience in a hotel or training capacity
• ACTA qualifications or other training certifications would be advantageous
• Excellent communication and interpersonal skills to engage employees and also external parties at various levels
• Able to work independently and has good time management skills
• Demonstrate initiative and assertiveness towards responsibilities
• Positive role model who is able to engage groups of diverse size and background