ASSISTANT TECHNICAL SUPPORT ENGINEER

FERMAX ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading technology company in Singapore is seeking an Assistant Technical Support Engineer. This role involves performing basic repairs, handling RMA processes, and providing on-site support as needed. Candidates should have a diploma in a related field and basic electronics knowledge. Strong organizational skills and proficiency in Microsoft Office are essential. This position offers a dynamic environment with opportunities for learning.

Qualifications

• Good organizational skills to track RMAs, spares, and documentation.
• Hands-on ability to perform module replacements and device assembly/disassembly.
• Basic knowledge of troubleshooting techniques.

Responsibilities

• Perform basic repairs and module replacements for intercom and related devices.
• Handle RMA processes, including troubleshooting and coordination with vendors.
• Conduct in-house testing and quality checks of repaired units.

Skills

Basic knowledge of electronics

Willingness to provide occasional on-site support

Team player with a proactive attitude

Education

Diploma/ITE Certificate in Electrical/Electronics/Computer Engineering

Tools

Microsoft Office (Word, Excel, PowerPoint)

Knowledge of TCP/IP, Network Structure

Job description

Assistant Technical Support Engineer

Overview

Assistant Technical Support Engineer responsible for basic repairs, RMA processes, testing, inventory management, reporting, and on-site support as needed.

Responsibilities

• Perform basic repairs and module replacements for intercom and related devices
• Handle RMA processes, including troubleshooting, documentation, and coordination with vendors
• Conduct in-house testing, quality checks, and verification of repaired or replaced units
• Maintain inventory of spare parts and modules
• Prepare simple reports on repairs, failures, and RMA trends
• Provide on-site support for service calls or project installations as needed
• Assist service and project teams with technical support when required
• Assist with new product testing and evaluation
• Assist with other technical tasks as assigned

Qualifications

• Diploma/ITE Certificate in Electrical/Electronics/Computer Engineering or related field
• Basic knowledge of electronics, wiring, and troubleshooting techniques
• Hands-on ability to perform module replacements and device assembly/disassembly
• Good organizational skills to track RMAs, spares, and documentation
• Willingness to provide occasional on-site support
• Proficient in Microsoft Office (Word, Excel, PowerPoint) for documentation and reporting
• Knowledge of TCP/IP, Network Structure
• Team player with a proactive attitude and willingness to learn