Assistant System Manager

Success Human Resource Centre Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore is seeking an experienced Assistant System Manager to enhance IT infrastructure for Defence clients. This permanent role involves overseeing operations, managing compliance, and driving digital transformation initiatives to ensure optimal performance and customer satisfaction.

Qualifications

• Minimum 5 years in managing IT infrastructure projects.
• Good knowledge in network troubleshooting.
• Experience with third-party services and vendors.

Responsibilities

• Oversee IT infrastructure for Defence sector customers.
• Manage system upgrades and ensure compliance.
• Prepare for and support independent audits.

Skills

Technical knowledge in system diagnosis

Analytical abilities

Problem-solving

Customer service orientation

Vendor management

Education

Degree in IT or related subject

Tools

Windows Server OS

Linux OS

Network Monitoring tools

Vulnerability Management tools

Job description

We are seeking an experienced and dynamic Assistant System Manager to join our innovative team. In this critical role, you will oversee and enhance the IT infrastructure for our customers in the Defence sector, ensuring seamless operations and top-notch performance. You will work closely with the system’s stakeholders and technology partners to rollout system patches, manage system upgrades, ensuring governance and compliance to stipulated policies and standards.

Job Responsibilities:

• Provide on-site end-to-end Integrated Systems Management Services support to the Authority

• Manage various stakeholders in the Authority’s appointed meetings

• Manage and ensure that the system(s) meet the corresponding system categories of KPI or SLA

• Ensure adequate governance (i.e. system and process controls) are in place to maintain oversight of compliance status and ensure the Systems adhere to applicable standards, policies, directives and guidelines

• Responsible for compliance declaration. Prepare and support independent audit exercise

• Work with Authority to review policy change

• Prepare and maintain Project Security Management Plan. Conduct security review, constantly track, mitigate and patch security vulnerabilities to eliminate or minimise risk exposure and improve the cyber resiliency of the Systems

• Ensure asset inventory (comprising hardware, software, network equipment, etc.) are maintained and updated regularly for the Systems

• Investigate and resolve issues pertaining to Systems or backbone infrastructure

• Support the Integrated Logistics Support such as publication management, spare review management and competency management

• Maintain oversight and review the Obsolescence Management plan for all Systems

• Drive digital transformation in areas of Operational efficiency, Governance & Compliance and Cyber Security

• Improve customer experience and ensure good customer satisfaction survey outcomes

• Manage Tech Refresh for Systems

Period:

• Permanent
  

Location:

• Ang Mo Kio

Working hours:

• Mon – Fri: 8.30am – 5.30pm

Salary:

• Up to $7,000 + VB

Job Requirements:

• Degree in IT or a related subject with at least 5 years of working experience in managing IT infrastructure projects in diverse, complex, large-scale environments

• Good technical knowledge in system / network diagnosis and troubleshooting

• Knowledge and hands-on experience in supporting transmission network infrastructure

• Working experience with the following operating system and infrastructure software will be an advantage:

• Windows Server OS, Linux OS in a virtual environment

• Network Monitoring (e.g. SolarWinds products)

• Vulnerability Management (e.g. Nessus)

• Proven analytical and problem-solving abilities with In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery

• Highly self-motivated and directed, with keen attention to detail

• Able to effectively prioritize tasks in a high-pressure environment

• Good interpersonal skills. Experience working in a team-oriented, collaborative environment

• Strong customer service orientation with exceptional customer-facing skills

• Strong vendor management skills with experience in dealing with third party-provided services, vendors, OEM and principals

• Good communication and writing skills

Interested applicants, kindly email your detailed resume (MS Wordformat is preferred):

[e-mail](Reg No:R1332758)

Please ensure that applications sent through email areno bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd(EA License Number:97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W:www.successhrc.com.sg