Assistant Supervisor, Visitor Experience & Operations – Navy Museum

Defence Collective Singapore Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Defence Collective Singapore Ltd is looking for an Assistant Supervisor (Visitor Experience & Operations) to enhance visitor engagement and oversee daily operations at the Museum. This 2-year renewable contract role involves managing front-of-house staff, coordinating events, and ensuring exceptional visitor experiences. Candidates should have significant experience in event planning and strong leadership skills, with a passion for public engagement and museum operations.

Qualifications

• Minimum 5 years of experience in events planning, operations, or visitor services.
• Strong communication and interpersonal skills with a passion for service.
• First Aid/BizSafe Level 2 certification is an advantage.

Responsibilities

• Greet and engage visitors; respond to inquiries.
• Ensure daily operational readiness of FOH areas and exhibits.
• Coordinate volunteer engagement and deployment for events.

Skills

Communication

Interpersonal skills

Organisational skills

Education

Higher NITEC or Diploma in Events Management

Job description

As a key member of the Museum's operations team, the Assistant Supervisor (Visitor Experience & Operations) plays an essential role in delivering excellent front-of-house service, managing daily operations, and supporting events, outreach, and volunteer engagement. You will also help ensure the show readiness of the Museum, supervise FOH staff and volunteers, and act as the Duty Manager when required.

THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE

JOB RESPONSIBILITIES:

Front-of-House & Visitor Experience

• Greet and engage visitors, providing information about exhibits and assisting with navigation and inquiries.

• Respond to email, and in-person enquiries in a friendly and professional manner.

• Support ticketing and admissions operations, including memberships and visitor tracking.

• Conduct guided tours and support educational programming, workshops, and tours.

• Assist visitors with special needs, ensuring accessibility and inclusion.

• Maintain safety and security awareness, responding appropriately to incidents or emergencies.

• Oversee parking and traffic management for group visits and special events.

Museum Operations & Event Management

• Ensure daily operational readiness of FOH areas and exhibits, including opening and closing duties.

• Support public engagement events, outreach activities, and signature programmes through detailed scheduling, logistics coordination, inventory planning, and vendor management.

• Supervise and schedule FOH staff, contract labour, and volunteers for events, operations, and outreach.

• Maintain the Museum's master calendar in coordination with other departments.

• Liaise with facilities management to ensure readiness and issue resolution.

Volunteer & Stakeholder Engagement

• Coordinate volunteer engagement and deployment for both in-museum and outreach events.

• Provide training and supervision to volunteers and casual staff to ensure quality service delivery.

• Any other tasks/projects as assigned by the Company from time to time.

JOB REQUIREMENTS:

• Higher NITEC or Diploma in Events Management or related fields.

• Minimum 5 years of experience in events planning, operations, or visitor services, preferably in a museum or cultural setting.

• Physically able to support operational duties, including exhibit setups, crowd control, or logistics handling.

• Availability to work from Tuesdays through Saturdays, including public holidays and occasional evenings.

• Strong communication and interpersonal skills with a passion for service and public engagement.

• Self-directed, resourceful, and calm under pressure.

• Strong organisational, scheduling, and time management skills.

• Able to work independently and as part of a team.

• Interest in naval history, heritage, or museums is a plus.

• First Aid/BizSafe Level 2 certification is an advantage.

• Willing to travel for off-site events when required.