Assistant Supervisor

REJUV AMK PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

REJUV AMK PTE. LTD. is seeking an Assistant Supervisor to support the Outlet Supervisor in daily massage centre operations, ensuring excellent customer service, high treatment standards, and regulatory compliance.

You will lead front-line staff, supervise therapists and reception, manage bookings, cash records, stock, and hygiene, and assist with sales promotions to drive monthly targets.

Qualifications

• No experience in foot reflexology and massage industry? need not apply.

Responsibilities

• Assist in day-to-day outlet management.
• Ensure outlet opens/closes according to procedures.
• Monitor cleanliness, ambience, and presentation of premises.
• Verify equipment, towels, oils, and consumables are stocked.
• Welcome customers and ensure prompt, professional service.
• Handle inquiries, appointments, walk-ins, and feedback.
• Resolve complaints promptly and professionally.
• Supervise therapists and reception staff during shifts.
• Allocate therapists according to bookings and requirements.
• Ensure staff report punctually and wear uniform.
• Provide coaching to new and existing staff.
• Foster teamwork and a positive working environment.
• Ensure treatments meet service standards and quality.
• Monitor therapists' professionalism and interaction.
• Ensure treatment durations and protocols are followed.
• Conduct periodic quality checks and report improvements.
• Assist in achieving monthly sales targets and upsell where appropriate.
• Support marketing campaigns and outlet promotions.
• Prepare daily operational reports and verify cash/transactions.
• Monitor inventory and submit replenishment requests.
• Maintain customer records and appointment schedules.
• Assist with staff scheduling and leave coordination.
• Ensure compliance with SOPs and regulatory requirements.
• Enforce workplace safety and hygiene standards.
• Report incidents or disciplinary matters promptly.
• Act as Outlet Supervisor in absence and participate in meetings.

Job description

THOSE WITH NO EXPERIENCE IN THE FOOT REFLEXOLOGY AND MASSAGE INDUSTRY NEED NOT APPLY

Position Summary

The Assistant Supervisor supports the Outlet Supervisor in overseeing the daily operations of the massage centre to ensure excellent customer service, efficient operations, high treatment standards, and compliance with company policies and regulatory requirements. The role serves as the first point of contact for therapists and reception staff during each shift and helps maintain a smooth, professional, and welcoming environment for customers.

Key Responsibilities

1. Daily Outlet Operations

• Assist in the day-to-day management of the outlet.
• Ensure the outlet opens and closes according to company procedures.
• Monitor cleanliness, hygiene, ambience, and presentation of the premises.
• Ensure treatment areas, foot reflexology stations, and common areas are properly maintained.
• Verify that equipment, towels, oils, and consumables are adequately stocked.

2. Customer Service

• Welcome customers and ensure they receive prompt and professional service.
• Handle customer enquiries, appointments, walk-in requests, and feedback.
• Resolve customer complaints promptly and professionally.
• Monitor customer satisfaction and encourage repeat business.

3. Staff Supervision

• Supervise therapists and reception staff during assigned shifts.
• Allocate therapists according to bookings, customer preferences, and operational requirements.
• Ensure staff report punctually, are properly groomed, and comply with company uniform standards.
• Provide on-the-job coaching and guidance to new and existing staff.
• Foster teamwork and maintain a positive working environment.

4. Service Quality Control

• Ensure treatments are delivered according to company service standards.
• Monitor therapists' professionalism, customer interaction, and treatment quality.
• Ensure treatment duration and service protocols are adhered to.
• Conduct periodic quality checks and report areas for improvement.

5. Sales & Business Development

• Assist in achieving monthly sales and revenue targets.
• Encourage upselling and cross-selling where appropriate.
• Support marketing campaigns and outlet promotions.

6. Administrative Duties

• Prepare daily operational reports.
• Verify cash collections, POS transactions, and payment records.
• Monitor inventory levels and submit replenishment requests.
• Maintain customer records and appointment schedules.
• Assist with staff scheduling and leave coordination.

7. Compliance & Safety

• Ensure compliance with company SOPs and regulatory requirements.
• Enforce workplace safety and hygiene standards.
• Ensure therapists maintain proper professional conduct at all times.
• Report operational incidents, accidents, or disciplinary matters promptly.

8. Other Duties

• Act as the Outlet Supervisor in his/her absence.
• Participate in staff meetings and training sessions.
• Perform any other duties assigned by Management.