Assistant Supervisor

APEX TCM WELLNESS PTE. LTD.; Singapore; On-site; SGD 3,000 - 5,000; Full time

Job summary

APEX TCM Wellness Pte. Ltd. is seeking an Assistant Outlet Supervisor to support daily operations of our wellness outlet in Singapore.

You will be the first point of contact for therapists and reception staff, ensuring service standards, smooth operations, and a welcoming environment. Responsibilities include opening/closing, staff supervision, customer service, service quality, sales support, and admin duties, with emphasis on safety and compliance.

Qualifications

• Experience in foot reflexology and massage industry is required.
• Ability to supervise and coordinate a team across shifts.
• Strong focus on service standards and customer satisfaction.

Responsibilities

• Oversee daily outlet operations and ensure smooth performance.
• Open/close outlet according to procedures; maintain cleanliness and ambience.
• Supervise therapists and reception staff; allocate staff per bookings.
• Ensure treatments meet company standards and hygiene guidelines.
• Support sales targets; assist with promotions and upselling where appropriate.
• Prepare daily operational reports; monitor cash, POS and inventory.
• Enforce safety, compliance with SOPs and regulatory requirements.

Skills

Customer service

Staff supervision

Operations management

Quality control

Job description

THOSE WITH NO EXPERIENCE IN THE FOOT REFLEXOLOGY AND MASSAGE INDUSTRY NEED NOT APPLY

Position Summary

The Assistant Supervisor supports the Outlet Supervisor in overseeing the daily operations of the outlet to ensure excellent customer service, efficient operations, high treatment standards, and compliance with company policies and regulatory requirements. The role serves as the first point of contact for therapists and reception staff during each shift and helps maintain a smooth, professional, and welcoming environment for customers.

Key Responsibilities

1. Daily Outlet Operations

• Assist in the day-to-day management of the outlet.
• Ensure the outlet opens and closes according to company procedures.
• Monitor cleanliness, hygiene, ambience, and presentation of the premises.
• Ensure treatment areas, foot reflexology stations, and common areas are properly maintained.
• Verify that equipment, towels, oils, and consumables are adequately stocked.

2. Customer Service

• Welcome customers and ensure they receive prompt and professional service.
• Handle customer enquiries, appointments, walk-in requests, and feedback.
• Resolve customer complaints promptly and professionally.
• Monitor customer satisfaction and encourage repeat business.

3. Staff Supervision

• Supervise therapists and reception staff during assigned shifts.
• Allocate therapists according to bookings, customer preferences, and operational requirements.
• Ensure staff report punctually, are properly groomed, and comply with company uniform standards.
• Provide on-the-job coaching and guidance to new and existing staff.
• Foster teamwork and maintain a positive working environment.

4. Service Quality Control

• Ensure treatments are delivered according to company service standards.
• Monitor therapists' professionalism, customer interaction, and treatment quality.
• Ensure treatment duration and service protocols are adhered to.
• Conduct periodic quality checks and report areas for improvement.

5. Sales & Business Development

• Assist in achieving monthly sales and revenue targets.
• Encourage upselling and cross-selling where appropriate.
• Support marketing campaigns and outlet promotions.

6. Administrative Duties

• Prepare daily operational reports.
• Verify cash collections, POS transactions, and payment records.
• Monitor inventory levels and submit replenishment requests.
• Maintain customer records and appointment schedules.
• Assist with staff scheduling and leave coordination.

7. Compliance & Safety

• Ensure compliance with company SOPs and regulatory requirements.
• Enforce workplace safety and hygiene standards.
• Ensure therapists maintain proper professional conduct at all times.
• Report operational incidents, accidents, or disciplinary matters promptly.

8. Other Duties

• Act as the Outlet Supervisor in his/her absence.
• Participate in staff meetings and training sessions.
• Perform any other duties assigned by Management.