Assistant Store Manager (Converse) (Changi Airport Jewel & Nex)

Map Active Singapore Pte. Ltd.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading company is seeking an Assistant Store Manager to oversee store operations, enhance sales performance, and ensure exceptional customer experiences. The ideal candidate will have extensive experience in retail management and possess strong communication skills. You will lead a dynamic team and drive successful sales strategies while fostering a positive shopping environment.

Benefits

Commission and incentives

Medical coverage

Employee discount

Career growth

5 working days & 2 days off per week

Qualifications

• At least 2 years of working experience in retail or sales supervision.
• Must possess relevant educational qualifications from Secondary School to Diploma level.
• Ability to communicate fluently in English.

Responsibilities

• Manage store sales performance and coordinate promotional activities.
• Establish weekly sales objectives and manage staff schedules.
• Drive sales and ensure high levels of customer satisfaction.

Skills

Customer Service

Sales Management

Team Building

Communication

Problem Solving

Education

Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

As an Assistant Store Manager (ASM) at Converse, you will be the face of our brand, providing exceptional customer service and creating memorable shopping experiences for our customers. Your responsibilities will include:

• To manage store sales performance, coordinate in-store promotional activity, managing store operation, recruitment and team building.

• Establish weekly sales objectives for the store and personnel.

• Work with Sales & Operation Manager to achieve sales goals through key metric (cost reduction percentage (CR%), average dollar sales (ADS), items-per-transaction (IPT)) and ensuring the highest level of customer service is provided in the store.

• To manage staff monthly duty roster and time sheet. Planning and execution in shift schedules.

• To manage and control staff cost and shrinkage goals within the store.

• Drive and lead all personnel to practice professional salesmanship within the guidelines of Converse to achieve optimum sales and to provide the highest level of customer satisfaction.

• To assign team Return on Sales (ROS) functions for each section within the store to maximize sales performance.

• Ensure store present merchandise in a manner that will maximize sales that are reflective of Converse Visual Merchandising direction.

Requirements:

• Candidate must possess at least Primary / Secondary School / "O" Level, Higher Secondary /STPM / "A" Level / Pre-U, Diploma / Advanced / Higher / Graduate Diploma in any field.

• Required language: English to be able to communicate with customers

• At least 2 Year(s) of working experience in the related field is required for this position or a Supervisor position

• Preferably Non-Executive specialized in Sales - Retail/General or equivalent.

• Strong computer skills including knowledge of Microsoft Excel and Words.

• Self-motivated and able to work independently with strong follow-through capabilities.

• Resourceful, meticulous and able to work effectively under pressure.

• Bubbly character and can communicate well with team members and customers

Benefits:

• Commission and incentives

• Medical coverage

• Employee discount

• Career growth

• 5 working days & 2 days off per week