Assistant Store Manager (3 years contract, Retail Store, East)

• Location: Changi

• Working hours: Shift work arrangement

• AWS + VB

Sales Executive (Retail Store, East)

Our client is seeking a highly motivated and conscientious Assistant Store Manager. In this role, you will be supporting the Store Manager to ensure smooth day-to-day store operations, foster an exceptional customer experience, and optimize the overall store performance in a kid-friendly environment!

Job responsibilities:

• Collaborating with Store Manager in daily store operations including customer service, inventory control, visual merchandising and brand promotion.
• Open and close the store during shifts and oversee daily operations to ensure smooth functionality.
• Coordinate with relevant team members for effective task handovers to maintain operational continuity.
• Monitor key performance metrics and ensure sales targets are achieved or exceeded.
• Oversee and maintain visual presentation standards to optimize customer engagement.
• Analyze consumer behavior and suggest improvements to product placement, sales strategies, and operational efficiency.
• Develop and implement strategies to drive sales growth and enhance customer satisfaction.

1) Leadership and Staff Development

• Supervise, motivate, and mentor the store staff to deliver high performance and meet store objectives.
• Ensure staff are well-trained in product knowledge, sales techniques, and customer service standards, with a specific focus on the unique offerings of our client.
• Conduct regular performance evaluations, offering constructive feedback to support continuous improvement.
• Collaborate with the Store Manager in identifying staffing needs and overseeing in-house training programs.
• Support diversity and inclusion initiatives to foster a positive and productive team.
• Ensure compliance with company policies, procedures, and standards, including health and safety regulations and loss prevention protocols.

(2) Customer Service

• Lead by example to provide exceptional customer service and maintain high customer satisfaction levels across the team.
• Ensure the safety and security of the customers and employees within the store premises.
• Resolve customer complaints and concerns in a timely and professional manner and escalate to the store manager if required.
• Take ownership of various operational tasks, including inventory control, staffing management, in-store events, and social media management whenever required.
• Perform any other duties assigned by the Store Manager related to the role.

Job Requirements:

• Have a Diploma / bachelor’s degree or equivalent in Business Administration/Retail/Logistics, or any related field, and/or Minimum 3 to 5 years of proven experience in retail management, or equivalent.
• Demonstrated excellence in customer service, serving as a role model for the team.
• Strong leadership and communication skills to effectively manage the staff and collaborate with upper management.
• Proven conflict management skills to resolve customer issues effectively and ensure efficiency for internal team.
• Good time management and organizational skills to ensure tasks deadlines are met.
• Experience in recruitment and performance evaluation processes.
• A team player: ability to work collaboratively with cross-functional teams.
• Having a passion and interest in our client's brand and merchandise.
• Competency in working with MS Office (Excel, PowerPoint etc.).
• Flexibility to work in various shifts, including weekends and public holidays.
• Experience working in a fast-paced retail environment is a plus.
• Proficiency in SAP ByDesign or similar programs will be advantageous.

We regret that only shortlisted candidates will be notified. Other applications will be updated in our database for future job opportunities.